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Urgent! Coordinador de Mesa de Ayuda SAP Job Opening In Colombia, Colombia – Now Hiring Inetum

Coordinador de Mesa de Ayuda SAP



Job description

Perfil

  • Experiencia en coordinación de equipos de mesa de ayuda.

  • Manejo de herramientas de gestión como Service Desk, Jira, Solman de SAP.

  • Conocimiento del ciclo de vida de las soluciones SAP

  • Habilidades de liderazgo, comunicación y gestión de indicadores.

  • Enfoque en la satisfacción del cliente
  • Responsabilidades:

  • Coordinar y supervisar el equipo de consultores remotos de mesa de ayuda.

  • Garantizar el cumplimiento de los niveles de servicio (SLAs) establecidos.

  • Monitorear y reportar indicadores de desempeño del servicio.

  • Gestionar la asignación y seguimiento de tickets en herramientas de gestión del servicio, como: Service Desk, Jira, Solman de SAP.

  • Identificar oportunidades de mejora en los procesos de atención y soporte.

  • Actuar como punto de escalamiento para incidencias críticas.

  • Promover buenas prácticas de atención al cliente y resolución efectiva de problemas.

  • Facilitar la capacitación continua del equipo en herramientas y procesos.

  • Mantener una comunicación fluida con otras áreas técnicas y de negocio.

  • Identificar oportunidades de crecimiento del servicio
  • Organización

    País

    Colombia

    Ubicación

    Colombia

    Tipo de contrato

    Indefinido


    Required Skill Profession

    Computer Occupations



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