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Urgent! Workforce Manager Job Opening In Bogotá – Now Hiring GroupCOS

Workforce Manager



Job description

Buscamos un
Workforce Manager
apasionado por la planeación operativa y la optimización del desempeño en entornos BPO.

Esta posición es clave para garantizar la correcta gestión de recursos, pronósticos, horarios y niveles de servicio, asegurando la eficiencia en cada operación.

Workforce Manager

  • Ubicación: Bogotá, Colombia
  • Salario: $
  • Comisión: Hasta el 20% del salario mensual
  • Disponibilidad: Completa
  • Contrato a término indefinido

Perfil profesional

Educación:

  • Profesional en Ingeniería Industrial, Administración, Estadística, Economía, Matemáticas o carreras afines.

  • Especialización o Maestría en Analytics, Data Science, Gestión de Operaciones o MBA (deseable).

Formación adicional:

  • Certificaciones en Workforce Management (NICE, Verint, IEX, Pipkins), SQL/Python o metodologías ágiles (es un plus).

  • Dominio avanzado de
    Excel
    ,
    SQL
    y conocimientos en
    Python
    para análisis y automatización.

  • Conocimiento o experiencia en plataformas
    WFM
    como NICE, Pipkins, IEX o Verint (deseable).

Experiencia:

  • Mínimo
    5 años
    en
    Workforce Management
    dentro de la industria
    BPO o call center
    .

  • Al menos
    2 años
    en
    rol de liderazgo
    , gestionando equipos de 10 o más personas.

  • Inglés avanzado (C1 o equivalente)
    , con capacidad para interactuar con clientes internacionales.

Lo que ofrecemos:

  • Contrato a término indefinido
  • Estabilidad laboral y oportunidades de crecimiento
  • Atractivo esquema de comisión (hasta el 20% del salario mensual)
  • Entorno dinámico y multicultural

Si cumples con el perfil y estás listo para asumir un nuevo reto profesional,
postúlate y haz parte de nuestro equipo


Required Skill Profession

Other General



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    Unlock Your Workforce Manager Potential: Insight & Career Growth Guide


  • Real-time Workforce Manager Jobs Trends in Bogotá, Colombia (Graphical Representation)

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    • 1. Independence
    • 2. Loyalty
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    GroupCOS interview tips for Workforce Manager

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    • Other Openings
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