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Urgent! técnico de soporte help desk / 10408 Job Opening In Pereira – Now Hiring Outsourcing S.A.S BIC

técnico de soporte help desk / 10408



Job description

Descripción empresa:
Somos el primer Contact Center y BPO de Colombia, con más de 28 años ofreciendo soluciones integrales a empresas del sector público y privado para la atención y gestión de sus clientes.

Gracias a nuestra trayectoria y cumplimiento de nuestro propósito Mejorar vidas, nuestro compromiso, desde 2021 somos una empresa BIC (Beneficio de Interés Colectivo) reforzando nuestro interés y trabajo constante en generar bienestar y eficiencias en nuestros clientes y colaboradores, así como nuestra intención en contribuir en temáticas sociales y ambientales de nuestro país.

Contamos con más de 6.500 colaboradores, la #FamiliaOS, en todo el territorio nacional que trabajan para las empresas e instituciones más importantes de Colombia y Latinoamérica para transformar experiencias.

Misión del cargo:
Técnico de soporte Help Desk

Funciones del cargo:

  • Salario: $ variable de $ por cumplimiento de indicadores + auxilio de transporte + prestaciones de ley (pago mensual el 2 de cada mes)
  • Contrato: Término fijo por tres meses, con probabilidad de ser renovado de acuerdo al desempeño.

  • Lugar de Trabajo: Pereira
  • Horarios: Lunes a domingo: 6:00 am a 2:00 pm - 7:00 am a 4:00 pm - 10:00 pm a 6:00 am y 12:00 pm a 8:00 pm.

    44 horas semanales.

FUNCIONES:

  • Recoger las labores realizadas por el primer nivel.

  • Realizar el diagnóstico respectivo de la incidencia.

  • Recuperar el servicio sin importar si esta es una solución definitiva o temporal, y si está dentro de su alcance.

  • Realizar los respectivos escalamientos funcionales anexando pantallazos y/o evidencias que le permitan al tercer nivel tener un contexto del fallo presentado.

  • Documentar al administrador de incidentes la falla presentada para verificar si esta debe ser atendida a través de un comité de cambios o debe ser manejada como un procedimiento de atención de problemas.

  • Realizar los respectivos escalamientos jerárquicos en caso de ser necesario.

  • Informar al administrador de incidentes, la falla que presenta y cómo esta afecta al negocio.

  • Realizar los respectivos escalamientos cuando la solución no se pueda realizar por el primer nivel.

  • Realizar el proceso de ciclo de vida del incidente de acuerdo con la causa del incidente.

Requisitos:

  • Técnico, tecnólogo, estudiante o egresado de carreras de Ing.

    Sistemas, Telecomunicaciones o afín
  • Mínimo 6 meses de experiencia en soporte técnico en Mesa de Ayuda.

  • Manejo de herramientas ofimáticas, análisis y gestión de información.

  • Disponibilidad turnos

Condiciones oferta:Beneficios:

  • Plan carrera
  • Programas de crecimiento personal y espiritual
  • Descuentos con diferentes aliados
  • Afiliación a fondo de empleados


Required Skill Profession

Other General



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