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Technical Support Engineer – Enterprise Software Applications Job Opening In Bogotá – Now Hiring Nearshore Business Solutions

Technical Support Engineer – Enterprise Software Applications

    Colombia Jobs Expertini Expertini Colombia Jobs Bogotá Other General Technical Support Engineer – Enterprise Software Applications

Job description

Location:

Remote – LATAM

About the Role

We're hiring a
Technical Support Engineer
to provide hands-on support for a cutting-edge AI enterprise platform used across 100+ languages and integrated with major business systems worldwide.

Our clients include government, defense, and Fortune 500 companies — so reliability, scalability, and precision matter.

If you have
experience supporting enterprise software applications
(ERP, CRM, SaaS platforms, or other large-scale business systems), thrive on solving complex problems, and enjoy working with global teams, this role is for you.

What You'll Do

  • Provide advanced support for an enterprise AI platform — diagnosing, reproducing, and resolving application issues.

  • Act as a subject-matter expert on APIs, integrations, and web stack technologies.

  • Troubleshoot using logs, stack traces, and browser diagnostics.

  • Collaborate with Engineering, Customer Success, and other teams to ensure timely resolution.

  • Create technical documentation and knowledge base articles.

  • Work in a 24x5 shift rotation (flexible scheduling within LATAM).

What You Bring

  • 2+ years in a Technical Support or Application Support role for enterprise software
    (ERP, CRM, SaaS, etc.).

  • Strong skills in
    SQL / relational databases
    (MySQL, PostgreSQL, Oracle).

  • Experience in
    Linux/Unix
    environments.

  • Scripting knowledge (
    Bash, Python
    ).

  • Familiarity with monitoring tools (Datadog preferred).

  • Excellent problem-solving and communication skills.

  • Bonus: Experience with AI/ML platforms, localization tools, or multilingual environments.

Details

  • Compensation: USD $4,000/month (contract)
  • Location: Remote, LATAM-based
  • Availability: 24x5 shift rotation
  • Type: Contract

Required Skill Profession

Other General


  • Job Details

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Unlock Your Technical Support Potential: Insight & Career Growth Guide


Real-time Technical Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Support in Bogotá, Colombia, highlighting market share and opportunities for professionals in Technical Support roles.

12242 Jobs in Colombia
12242
756 Jobs in Bogotá
756
Download Technical Support Jobs Trends in Bogotá and Colombia

Are You Looking for Technical Support Engineer – Enterprise Software Applications Job?

Great news! is currently hiring and seeking a Technical Support Engineer – Enterprise Software Applications to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Nearshore Business Solutions adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Technical Support Engineer – Enterprise Software Applications Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Technical Support Engineer – Enterprise Software Applications?

Key qualifications for Technical Support Engineer – Enterprise Software Applications typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Technical Support Engineer – Enterprise Software Applications Job Success

Nearshore Business Solutions interview tips for Technical Support Engineer – Enterprise Software Applications

Here are some tips to help you prepare for and ace your Technical Support Engineer – Enterprise Software Applications job interview:

Before the Interview:

Research: Learn about the Nearshore Business Solutions's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

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Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Technical Support Engineer – Enterprise Software Applications interview at Nearshore Business Solutions, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Nearshore Business Solutions's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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