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Urgent! Technical Support Engineer – Enterprise Software Applications Job Opening In Bogotá – Now Hiring Nearshore Business Solutions

Technical Support Engineer – Enterprise Software Applications



Job description

Location:

Remote – LATAM

About the Role

We're hiring a
Technical Support Engineer
to provide hands-on support for a cutting-edge AI enterprise platform used across 100+ languages and integrated with major business systems worldwide.

Our clients include government, defense, and Fortune 500 companies — so reliability, scalability, and precision matter.

If you have
experience supporting enterprise software applications
(ERP, CRM, SaaS platforms, or other large-scale business systems), thrive on solving complex problems, and enjoy working with global teams, this role is for you.

What You'll Do

  • Provide advanced support for an enterprise AI platform — diagnosing, reproducing, and resolving application issues.

  • Act as a subject-matter expert on APIs, integrations, and web stack technologies.

  • Troubleshoot using logs, stack traces, and browser diagnostics.

  • Collaborate with Engineering, Customer Success, and other teams to ensure timely resolution.

  • Create technical documentation and knowledge base articles.

  • Work in a 24x5 shift rotation (flexible scheduling within LATAM).

What You Bring

  • 2+ years in a Technical Support or Application Support role for enterprise software
    (ERP, CRM, SaaS, etc.).

  • Strong skills in
    SQL / relational databases
    (MySQL, PostgreSQL, Oracle).

  • Experience in
    Linux/Unix
    environments.

  • Scripting knowledge (
    Bash, Python
    ).

  • Familiarity with monitoring tools (Datadog preferred).

  • Excellent problem-solving and communication skills.

  • Bonus: Experience with AI/ML platforms, localization tools, or multilingual environments.

Details

  • Compensation: USD $4,000/month (contract)
  • Location: Remote, LATAM-based
  • Availability: 24x5 shift rotation
  • Type: Contract


Required Skill Profession

Other General



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