Epsilon is a global leader in outcome-based marketing.As a company at the forefront of marketing innovation, Epsilonprovides a unique blend of data, technology, and services, drivingmeasurable results and business growth for its clients. With over9000 employees in 60 countries and rich 50-year history deliveringcutting edge technology, data, and media solutions, Epsilon has avast client portfolio in Automotive, Telecommunications, Retail,Fast Moving Consumer Goods, Financial Services, Healthcare, Travel,and more. Did you know that Epsilon: Created the first ever travelrewards program for PanAm Airlines? Built Apple’s first CRMdatabase? Is the technology behind the loyalty programs ofMarriott, Walgreens, Citi, and more? Is ranked number 1 in IDC’sMarketScape Assessment for global DSPs and Leader in Forrester’sglobal Loyalty management software vendors? Job Description We arelooking for a Technical Account Manager to join our Client ServicesTeam from LATAM but located in Colombia, reporting to the LeadClient Services. As a Technical Account Manager at Epsilon, youwill be responsible for providing support to clients to promote theadoption and best practices in the use of products and willinterface with various teams including Product, Revenue, CSM,Technology and more. You will have the opportunity to take onchallenges from scratch, developing practices to help maximizebenefits for our clients, and the challenge of analyzing data froma comprehensive view of the industry, providing stakeholders withthe best solutions to meet their business goals. Responsibilities:Act as the primary point of contact regarding technical issues andinquiries, providing guidance on the product and troubleshooting.Develop and automate internal usage processes and best practicesmanuals for our products. Conduct analysis and present performancereviews of customers. Provide detailed reports on incidents,service interruptions, and contribute metrics that add value to thearea. Identify and report issues, bugs, and other errors tointernal product and/or technology teams. Work as a liaison betweenclient services and technology to enhance support processes andpropose new functionalities. Stay current on current trends indata-driven marketing, advertising technology, programmaticadvertising, etc., as well as the new technologies and offeringsfrom our competitors. Focused on providing first-level support toour internal and external customers. Qualifications Demonstrableexperience in the advertising sector. Experience in handling socialor programmatic platforms. Experience in data-driven marketing orin companies associated with Adtech, Martech, SaaS, or Programmaticadvertising. Ability to manage multiple clients and projectssimultaneously. Willingness and proactivity for learning andadopting new tools, both internal and external. Ability tocommunicate with non-technical individuals. Intermediate level ofEnglish (B2). Self-motivated and results-driven, with a focus onsurpassing performance targets. Highly collaborative andteam-oriented, excelling in fast-paced, cross-functionalenvironments. Additional Information We offer: - Being part of aleading team in an industry in full growth and with greatinternational projection. - Work modality: hybrid - Holidays: 15days - Medical insurance - Training and Development Programs -Language training (English and/or Portuguese)#J-18808-Ljbffr