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Tech Support Specialist - Home Automation - IoT Job Opening In Medellín – Now Hiring Ezlo Innovation


Job description

Overview

Ezlo Innovation is seeking passionate Tech Support Specialists to join our team in Medellín.

We are a company that develops, distributes, and provides service to its own clients, offering innovative solutions in home automation.

What we are looking for

  • B2+ English level (speaking, reading, and writing) — a must.

  • Technical, technological, or professional studies in ICT, development, or related fields.

  • More than 3 years of experience in technical support, help desk, or similar roles.

  • Solid knowledge of IT, IoT, and networks.

  • Availability to work onsite in Medellín (near Santafé Shopping Center) in rotating shifts between 6:00 a.m. – 2:30 p.m. and 11:30 a.m. – 8:00 p.m., Monday to Friday.

What we offer

  • Indefinite contract with all legal benefits.

  • Health insurance starting in the fourth month.

  • Two paid company-sponsored lunch days per week.

  • A dynamic work environment focused on innovation, continuous learning, and teamwork.

Main responsibilities

  • Provide expert and prompt technical support through various channels: email, phone, chat, forums, and voicemail.

  • Manage and schedule cases professionally.

  • Meet and contribute to the continuous improvement of quality standards and internal documentation.

  • Report and follow up on technical or operational issues.

  • Monitor servers using specialized tools.

  • Actively participate in testing sessions and share relevant technical information.

Location and schedule

Onsite in Medellín (near Santafé Shopping Center).

Rotating shifts between 6:00 a.m. – 2:30 p.m. and 11:30 a.m. – 8:00 p.m., Monday to Friday.

Employment type

  • Full-time

Seniority level

  • Mid-Senior level

Job function

  • Information Technology

Industry

  • Technology, Information and Internet

#J-18808-Ljbffr

Required Skill Profession

Soporte Técnico Y Administración


  • Job Details

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Unlock Your Tech Support Potential: Insight & Career Growth Guide


Real-time Tech Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Tech Support in Medellín, Colombia, highlighting market share and opportunities for professionals in Tech Support roles.

11589 Jobs in Colombia
11589
166 Jobs in Medellín
166
Download Tech Support Jobs Trends in Medellín and Colombia

Are You Looking for Tech Support Specialist Home Automation IoT Job?

Great news! is currently hiring and seeking a Tech Support Specialist Home Automation IoT to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Ezlo Innovation adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Tech Support Specialist Home Automation IoT Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Medellín. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Tech Support Specialist Home Automation IoT?

Key qualifications for Tech Support Specialist Home Automation IoT typically include Soporte Técnico Y Administración and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Tech Support Specialist Home Automation IoT?

To improve your chances of getting hired for Tech Support Specialist Home Automation IoT, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Tech Support Specialist Home Automation IoT Job Success

Ezlo Innovation interview tips for Tech Support Specialist   Home Automation   IoT

Here are some tips to help you prepare for and ace your Tech Support Specialist Home Automation IoT job interview:

Before the Interview:

Research: Learn about the Ezlo Innovation's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Tech Support Specialist Home Automation IoT interview at Ezlo Innovation, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Ezlo Innovation's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Tech Support Specialist Home Automation IoT Positions

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