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Urgent! Tech Support Specialist - Home Automation - IoT Job Opening In Medellín – Now Hiring Ezlo Innovation

Tech Support Specialist Home Automation IoT



Job description

Overview

Ezlo Innovation is seeking passionate Tech Support Specialists to join our team in Medellín.

We are a company that develops, distributes, and provides service to its own clients, offering innovative solutions in home automation.

What we are looking for

  • B2+ English level (speaking, reading, and writing) — a must.

  • Technical, technological, or professional studies in ICT, development, or related fields.

  • More than 3 years of experience in technical support, help desk, or similar roles.

  • Solid knowledge of IT, IoT, and networks.

  • Availability to work onsite in Medellín (near Santafé Shopping Center) in rotating shifts between 6:00 a.m. – 2:30 p.m. and 11:30 a.m. – 8:00 p.m., Monday to Friday.

What we offer

  • Indefinite contract with all legal benefits.

  • Health insurance starting in the fourth month.

  • Two paid company-sponsored lunch days per week.

  • A dynamic work environment focused on innovation, continuous learning, and teamwork.

Main responsibilities

  • Provide expert and prompt technical support through various channels: email, phone, chat, forums, and voicemail.

  • Manage and schedule cases professionally.

  • Meet and contribute to the continuous improvement of quality standards and internal documentation.

  • Report and follow up on technical or operational issues.

  • Monitor servers using specialized tools.

  • Actively participate in testing sessions and share relevant technical information.

Location and schedule

Onsite in Medellín (near Santafé Shopping Center).

Rotating shifts between 6:00 a.m. – 2:30 p.m. and 11:30 a.m. – 8:00 p.m., Monday to Friday.

Employment type

  • Full-time

Seniority level

  • Mid-Senior level

Job function

  • Information Technology

Industry

  • Technology, Information and Internet

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Required Skill Profession

Soporte Técnico Y Administración



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    Unlock Your Tech Support Potential: Insight & Career Growth Guide


  • Real-time Tech Support Jobs Trends in Medellín, Colombia (Graphical Representation)

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  • Interview Tips for Tech Support Specialist Home Automation IoT Job Success
    Ezlo Innovation interview tips for Tech Support Specialist   Home Automation   IoT

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    Before the Interview:
    • Research: Learn about the Ezlo Innovation's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
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