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Support Consultant - Measurement Applications (Hybrid Work Schedule) Job Opening In WorkFromHome – Now Hiring Quorum Software


Job description

Support Consultant - Measurement Applications (Hybrid Work Schedule)

Join to apply for the Support Consultant - Measurement Applications (Hybrid Work Schedule) role at Quorum Software .

Location: Bogota, Colombia

Work Hours: 8:00 AM – 5:00 PM Central Standard Time

Model of Work: Hybrid

Note: Please submit your CV/Resumé in English.

Resumes not submitted in English will not be considered.

Quorum Software is a rapidly growing technology and professional services solutions company and leader in energy transformation.

We provide digital technology focused on business workflows that empower the energy industry and help customers make data-driven decisions to optimize profitability and growth.

Overview

As a Support Consultant, you will join a highly effective global team known for delivering exceptional client support.

This role is suitable for growth‑focused individuals who want to hone problem‑solving skills while learning software support best practices in a fast‑paced technical environment.

A strong passion for customer satisfaction and a commitment to continuous learning are essential.

Responsibilities

  • Manage a backlog of customer issues, including ticket life cycle, triage, documenting software defects, testing, providing resolution guidance, and delivering on SLA timelines to ensure a positive customer experience.

  • Collaborate with global cross-functional teams (products, engineering, etc.) to resolve customer issues.

  • Convert resolved customer issues into entries for a knowledge base system.

  • Set achievable goals and deadlines and maintain commitment to overcoming obstacles and frustrations.

  • Provide periodic after-hours support for critical issues and participate in a formal on-call rotation.

  • Other duties as assigned.

Core Competencies

  • Strong problem-solving skills with the ability to analyze complex issues and resolve them promptly and professionally.

  • Excellent customer service, proactive communication, and a sense of urgency in achieving positive outcomes.

  • Ability to work effectively with internal and external stakeholders; skilled in active listening, empathy, and conflict resolution.

  • Commitment to supporting team members, continuous learning, and personal and professional growth.

Requirements

  • Bachelor's degree or above (preferred fields include Accounting, Computer Science, Engineering, or related disciplines).

  • Minimum of 1 year of experience in software solution support.

  • Excellent written and verbal communication skills in English.

  • Foundational understanding of SQL or ability to rapidly attain proficiency; ability to analyze data in SQL and understand C++ or C# logic for troubleshooting.

  • Familiarity with IT Service Management tools (Salesforce, ServiceNow, JIRA, ADO) for managing customer engagements.

  • Proficiency in Microsoft Office Suite.

  • Fluent in English and Spanish (written and verbal).

Candidates with experience in the Oil and Gas industry are encouraged to apply.

Additional Details

  • Background check: Criminal history, education, employment, driver’s license verification, and passport/ID validation may be required.

  • Visa sponsorship: Employment eligibility to work in Colombia is required; no visa sponsorship will be pursued by the company.

  • Current professional card or registration in Colombia (if applicable): may be required if the role is regulated.

  • Onboarding medical examination required prior to commencement of employment, in accordance with Colombian law.

About Quorum Software

Quorum Software connects people and information across the energy value chain.

We provide cloud-first software, data standards, and integration to modernize energy companies.

For more information, visit quorumsoftware.com.

Quorum Diversity Statement

Quorum is committed to fostering a culture of belonging and diversity.

We value differences in race, gender, sexual orientation, age, religion, ethnicity, national origin, ability, neurodiversity, and other characteristics that enrich our workforce.

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to protected characteristics.

Those requiring reasonable accommodations should notify a member of the Human Resources Department.

#J-18808-Ljbffr

Required Skill Profession

Soporte Técnico Y Administración, Informática, Tecnología Y Sap


  • Job Details

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Unlock Your Support Consultant Potential: Insight & Career Growth Guide


Real-time Support Consultant Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Support Consultant in WorkFromHome, Colombia, highlighting market share and opportunities for professionals in Support Consultant roles.

12790 Jobs in Colombia
12790
10599 Jobs in Workfromhome
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Download Support Consultant Jobs Trends in Workfromhome and Colombia

Are You Looking for Support Consultant Measurement Applications (Hybrid Work Schedule) Job?

Great news! is currently hiring and seeking a Support Consultant Measurement Applications (Hybrid Work Schedule) to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Quorum Software adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

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The average salary range for a varies, but the pay scale is rated "Standard" in WorkFromHome. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Interview Tips for Support Consultant Measurement Applications (Hybrid Work Schedule) Job Success

Quorum Software interview tips for Support Consultant   Measurement Applications (Hybrid Work Schedule)

Here are some tips to help you prepare for and ace your Support Consultant Measurement Applications (Hybrid Work Schedule) job interview:

Before the Interview:

Research: Learn about the Quorum Software's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

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Final Thought:

To prepare for your Support Consultant Measurement Applications (Hybrid Work Schedule) interview at Quorum Software, research the company, understand the job requirements, and practice common interview questions.

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By following these tips, you can increase your chances of making a positive impression and landing the job!

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