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Urgent! Supervisor de Onboarding y Soporte Job Opening In Bogotá – Now Hiring OpenAtlas

Supervisor de Onboarding y Soporte



Job description

En OpenAtlas buscamos un profesional con sólida experiencia en desarrollo de software y habilidades de liderazgo, que quiera asumir un rol clave
liderando operaciones y soporte técnico de alto nivel
..

Funciones:

  • Ser el puente entre nuestros clientes estratégicos, el equipo de soporte y el equipo de desarrollo.

  • Liderar y acompañar al equipo de soporte y onboarding (gerentes de cuenta).

  • Dar seguimiento a tickets y garantizar que los casos de soporte de nivel 2 lleguen listos para ser reproducidos.

  • Velar por el cumplimiento de los Acuerdos de Nivel de Servicio (ANS) en cada solicitud.

  • Revisar entregas del equipo de desarrollo y asegurar que cumplan con los objetivos.

  • Dar retroalimentación a líderes de desarrollo sobre las capacidades y análisis de pruebas del equipo.

  • Garantizar que todas las historias cumplan con los requisitos mínimos para que sean ejecutables y testeables.

Requisitos
:

  • Profesional en Ingeniería de Sistemas, Desarrollo de Software o carreras afines.

  • +4 años de experiencia en cargos similares.

  • Dominio de bases de datos.

  • Conocimientos en JavaScript, PHP, Python y SQL.

  • Manejo de herramientas como Ansible y Bash.

  • Experiencia con herramientas de pruebas como PHPUnit y Selenium.

  • Conocimiento en control de versiones con GIT.

  • Ubicación: Bogotá – modelo híbrido (2 días a la semana en oficina).

  • Contrato: Término indefinido directamente con la empresa.

  • Salario: A convenir de acuerdo a tu perfil

Si te gusta trabajar en equipo, buscas retos y quieres que tus ideas cuenten, te estamos esperando


Required Skill Profession

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