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Urgent! Site Reliability Engineer (Middle) ID38916 Job Opening In WorkFromHome – Now Hiring AgileEngine

Site Reliability Engineer (Middle) ID38916



Job description

Overview

Site Reliability Engineer (Middle) ID38916 — AgileEngine

Join to apply for the Site Reliability Engineer (Middle) ID38916 role at AgileEngine.

AgileEngine is an Inc.

5000 company that creates award-winning software for Fortune 500 brands and startups across 17+ industries, with a people-first culture and multiple Best Place to Work awards.

Reason for joining: a place to grow, make an impact, and work with caring teams.

Responsibilities

  • Shift: Monday – Thursday 8AM – 7PM PST (11AM – 10PM EST) with rotating on-call.

  • On-call shifts every 6 weeks: one week as primary responder and the next week as secondary.

  • Manage alerts daily, check systems, and escalate issues as needed.

  • Provide 24×7 on-call support for critical SaaS events as part of a team.

  • Be available in emergencies when team members are unavailable or need help.

  • Document issues and remediation steps.

  • Proactively create appropriate monitors in the EKS/K8S ecosystem.

  • Deploy to EKS/Kubernetes clusters using Terraform and Helm.

  • Learn and maintain existing infrastructure running under Docker Swarm.

  • Improve infrastructure health by implementing checks and scripts to address known issues.

  • Maintain and develop deployment code; automate manual tasks.

  • Implement/integrate new technologies in our Cloud Infrastructure.

  • Collaborate with Support, Customer Success, Migration, and Professional Services teams to provide high-quality SaaS service.

  • Apply a customer-focused approach when planning deployments/updates, considering customer impact before changes.

  • Work closely with teams to provide the best-in-class SaaS service; perform root cause analysis (RCA) and take corrective actions to prevent recurrence.

  • Create and assign alert-related actions to the appropriate team after investigations.

  • Handle environment-specific support requests; identify automation requirements to improve RCA.

Must Haves

  • 2+ years of professional experience.

  • Experience working with Datadog.

  • Hands-on experience as an AWS Cloud Engineer.

  • Working knowledge of EKS, Terraform, Helm.

  • Working experience with Docker and Docker Swarm.

  • Understanding of AWS IAM roles and policies.

  • Experience logging and monitoring AWS resources using CloudWatch logs.

  • Experience working in a Linux environment.

  • Proficient in Bash and/or Python scripting.

  • Strong understanding of web technologies such as REST APIs.
  • Experience with monitoring solutions such as Grafana and Prometheus.

  • Excellent oral and written communication skills; customer-facing communication to explain issues and RCAs.
  • Experience in Product/Application Support for SaaS-based products.

  • Understanding of APIs, databases, systems architecture, and design.

  • Designing, implementing, and operating in a DevSecOps environment.

  • Ability to work independently as well as in a team; technical aptitude and willingness to learn evolving technologies.

  • Upper-Intermediate English level.

Nice to Haves

  • Experience with GCP or Azure.

  • Certifications: AWS Certified DevOps Engineer – Professional or AWS Certified Advanced Networking Specialty.

Perks and Benefits

  • Professional growth: Mentorship, TechTalks, and personalized growth roadmaps.

  • Competitive compensation: USD-based compensation with budgets for education, fitness, and team activities.

  • A selection of exciting projects: Projects with modern solutions development and top-tier clients including Fortune 500 enterprises.

  • Flextime: Flexible schedule with options for remote work or office, to suit productivity.

Seniority level

  • Mid-Senior level

Employment type

  • Full-time

Industries

  • IT Services and IT Consulting

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Required Skill Profession

Redes Y Sistemas



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