Overview
Site Reliability Engineer (Middle) ID38916 — AgileEngine
Join to apply for the Site Reliability Engineer (Middle) ID38916 role at AgileEngine.
AgileEngine is an Inc.
5000 company that creates award-winning software for Fortune 500 brands and startups across 17+ industries, with a people-first culture and multiple Best Place to Work awards.
Reason for joining: a place to grow, make an impact, and work with caring teams.
Responsibilities
- Shift: Monday – Thursday 8AM – 7PM PST (11AM – 10PM EST) with rotating on-call.
- On-call shifts every 6 weeks: one week as primary responder and the next week as secondary.
- Manage alerts daily, check systems, and escalate issues as needed.
- Provide 24×7 on-call support for critical SaaS events as part of a team.
- Be available in emergencies when team members are unavailable or need help.
- Document issues and remediation steps.
- Proactively create appropriate monitors in the EKS/K8S ecosystem.
- Deploy to EKS/Kubernetes clusters using Terraform and Helm.
- Learn and maintain existing infrastructure running under Docker Swarm.
- Improve infrastructure health by implementing checks and scripts to address known issues.
- Maintain and develop deployment code; automate manual tasks.
- Implement/integrate new technologies in our Cloud Infrastructure.
- Collaborate with Support, Customer Success, Migration, and Professional Services teams to provide high-quality SaaS service.
- Apply a customer-focused approach when planning deployments/updates, considering customer impact before changes.
- Work closely with teams to provide the best-in-class SaaS service; perform root cause analysis (RCA) and take corrective actions to prevent recurrence.
- Create and assign alert-related actions to the appropriate team after investigations.
- Handle environment-specific support requests; identify automation requirements to improve RCA.
Must Haves
- 2+ years of professional experience.
- Experience working with Datadog.
- Hands-on experience as an AWS Cloud Engineer.
- Working knowledge of EKS, Terraform, Helm.
- Working experience with Docker and Docker Swarm.
- Understanding of AWS IAM roles and policies.
- Experience logging and monitoring AWS resources using CloudWatch logs.
- Experience working in a Linux environment.
- Proficient in Bash and/or Python scripting.
- Strong understanding of web technologies such as REST APIs.
- Experience with monitoring solutions such as Grafana and Prometheus.
- Excellent oral and written communication skills; customer-facing communication to explain issues and RCAs.
- Experience in Product/Application Support for SaaS-based products.
- Understanding of APIs, databases, systems architecture, and design.
- Designing, implementing, and operating in a DevSecOps environment.
- Ability to work independently as well as in a team; technical aptitude and willingness to learn evolving technologies.
- Upper-Intermediate English level.
Nice to Haves
- Experience with GCP or Azure.
- Certifications: AWS Certified DevOps Engineer – Professional or AWS Certified Advanced Networking Specialty.
Perks and Benefits
- Professional growth: Mentorship, TechTalks, and personalized growth roadmaps.
- Competitive compensation: USD-based compensation with budgets for education, fitness, and team activities.
- A selection of exciting projects: Projects with modern solutions development and top-tier clients including Fortune 500 enterprises.
- Flextime: Flexible schedule with options for remote work or office, to suit productivity.
Seniority level
Employment type
Industries
- IT Services and IT Consulting
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