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SERVICE DELIVERY MANAGEMENT SPECIALIST Job Opening In Bogotá – Now Hiring Logicalis


Job description

Job Description

A segurar y controlar el cumplimiento de los SLAs, KPIs y niveles de servicio de contratos existentes.

Ser el punto focal de contacto entre la compañía y el cliente según los servicios contratados.

Coordinar con los equipos técnicos internos y terceros para garantizar la continuidad operativa.

Velar y asegurar la gestión financiera de los contratos en rentabilidad, facturación y costos asociados al contrato.

Gestionar los recursos asignados para sus servicios.

Identificar oportunidades de mejora, y posteriormente levantar y dirigir planes de acción en función de estos cambios.

Gestionar escalamiento de incidentes y requerimientos según prioridad de acuerdo a los procesos definidos.

Dar respuesta y gestión a las no conformidades del cliente Gestionar e identificar los riesgos asociados al contrato y establecer el plan de mitigación.

Control y presentación de informes mensuales del servicio.

Organizar y dirigir los comités de servicio según alcance del contrato.

Seguimiento de entregables contractuales de clientes por contrato Gestión y control de warroom para incidentes.

Identificación y manejo de nuevas oportunidades con cliente de upselling & crosselling.

Gestión de Encuestas de satisfacción Conocimientos en las normas ISO ( ISO , ISO , ISO , OHSAS ) grupo regional de calidad de procedimientos LATAM.

Seguimiento, control y análisis de los tickets asociados a los contratos de acuerdo con los SLAs .

Qualificações

Profesional en ingenieria de Sistemas, Telecomunicaciones o Afines.

Certicación Itil v4 Certificación PMP (Deseable) Nivel de ingles intermedio (Deseable) Experiencia y conocimientos de ITSM (preferiblemente Service Now) Experiencia con la entrega de servicio al cliente Experiencia manejando SLAs, escalamientos, quejas reclamos y contratos.

Experiencia y conocimientos en gestión de Proyectos Experiencia en manejo de procedimientos de ITIL, tales como gestión de incidentes, requerimientos, cambios, problemas, configuración.

Required Skill Profession

Information And Record Clerks


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Unlock Your SERVICE DELIVERY Potential: Insight & Career Growth Guide


Real-time SERVICE DELIVERY Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for SERVICE DELIVERY in Bogotá, Colombia, highlighting market share and opportunities for professionals in SERVICE DELIVERY roles.

5905 Jobs in Colombia
5905
690 Jobs in Bogotá
690
Download Service Delivery Jobs Trends in Bogotá and Colombia

Are You Looking for SERVICE DELIVERY MANAGEMENT SPECIALIST Job?

Great news! is currently hiring and seeking a SERVICE DELIVERY MANAGEMENT SPECIALIST to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Logicalis adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for SERVICE DELIVERY MANAGEMENT SPECIALIST Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for SERVICE DELIVERY MANAGEMENT SPECIALIST?

Key qualifications for SERVICE DELIVERY MANAGEMENT SPECIALIST typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for SERVICE DELIVERY MANAGEMENT SPECIALIST?

To improve your chances of getting hired for SERVICE DELIVERY MANAGEMENT SPECIALIST, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for SERVICE DELIVERY MANAGEMENT SPECIALIST Job Success

Logicalis interview tips for SERVICE DELIVERY MANAGEMENT SPECIALIST

Here are some tips to help you prepare for and ace your SERVICE DELIVERY MANAGEMENT SPECIALIST job interview:

Before the Interview:

Research: Learn about the Logicalis's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your SERVICE DELIVERY MANAGEMENT SPECIALIST interview at Logicalis, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Logicalis's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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