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Senior Telecommunication Support Engineer with IMS Core Services exp Job Opening In Bogotá – Now Hiring Cygnus Professionals Inc.

Senior Telecommunication Support Engineer with IMS Core Services exp

    Colombia Jobs Expertini Expertini Colombia Jobs Bogotá Other General Senior Telecommunication Support Engineer With Ims Core Services Exp

Job description

Role Description:
This is a contract remote role for a Senior Telecommunication Support Engineer with IMS Core Services experience.

The engineer will be responsible for providing technical support and troubleshooting for telecommunication systems, assisting customers with operating system issues, ensuring excellent customer service, and solving complex technical problems.

The individual will also engage with customers to understand and resolve their issues, providing high-quality tech support remotely.

Qualifications
We're looking for an experienced Senior Telecommunications Support Engineer to provide advanced technical support for IMS Core services post-activation (VoLTE, VoWiFi, IP-based services).
What you'll do:
Troubleshoot complex IMS network issues (CSCF, HSS, PCRF, SBC)

Provide Level 2/3 support and collaborate with cross-functional teams

Communicate effectively in Spanish with customers and in English with internal teams
What we need:
Strong IMS architecture knowledge (SIP, Diameter, RTP)

Hands-on with tools like Wireshark, NetScout

Excellent Spanish & English communication skills

Nice to have: IMS/VoLTE certifications, Tier-1 operator experience, NFV/Kubernetes exposure

Required Skill Profession

Other General


  • Job Details

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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Cygnus Professionals Inc. adheres to the cultural norms as outlined by Expertini.

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1. Independence

2. Loyalty

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