Role Description:
This is a contract remote role for a Senior Telecommunication Support Engineer with IMS Core Services experience.
The engineer will be responsible for providing technical support and troubleshooting for telecommunication systems, assisting customers with operating system issues, ensuring excellent customer service, and solving complex technical problems.
The individual will also engage with customers to understand and resolve their issues, providing high-quality tech support remotely.
Qualifications
We're looking for an experienced Senior Telecommunications Support Engineer to provide advanced technical support for IMS Core services post-activation (VoLTE, VoWiFi, IP-based services).
What you'll do:
Troubleshoot complex IMS network issues (CSCF, HSS, PCRF, SBC)
Provide Level 2/3 support and collaborate with cross-functional teams
Communicate effectively in Spanish with customers and in English with internal teams
What we need:
Strong IMS architecture knowledge (SIP, Diameter, RTP)
Hands-on with tools like Wireshark, NetScout
Excellent Spanish & English communication skills
Nice to have: IMS/VoLTE certifications, Tier-1 operator experience, NFV/Kubernetes exposure