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Senior Team Leader operations Job Opening In Bogotá – Now Hiring Concentrix


Job description

En Concentrix estamos buscando un
Sr. Team Leader
Operations
altamente motivado, responsable de la supervisión diaria de un grupo de agentes y de liderar, entrenar y apoyar a un equipo de Team Leaders.

Esta posición clave asegura el cumplimiento de métricas de rendimiento mediante coaching efectivo, motivación constante y generación de responsabilidad en el equipo.

Responsabilidades clave:

  • Liderar y desarrollar a los Team Leaders a través de coaching continuo, comunicación efectiva y fomento del trabajo en equipo.

  • Supervisar el desempeño de los equipos para garantizar el cumplimiento de los KPIs del cliente.

  • Identificar brechas de rendimiento y ejecutar planes de acción correctivos.

  • Asegurar el cumplimiento de expectativas financieras y de servicio al cliente.

  • Ser punto de escalamiento en llamadas complejas o críticas.

  • Analizar la rotación del personal (attrition) y colaborar con liderazgo para generar acciones de mejora.

  • Garantizar el cumplimiento de políticas internas, asistencia y calidad.

  • Ejecutar proyectos por turno que busquen mejorar productividad y calidad.

  • Promover los valores de la compañía mediante liderazgo con el ejemplo.

Requisitos:

  • Título técnico o tecnológico (deseable carrera profesional) en áreas afines.

  • 4 a 6 años de experiencia en contact center, con al menos 1 año en un rol de liderazgo progresivo.

  • Nivel de inglés conversacional B2/C1
  • Capacidad demostrada para liderar equipos, priorizar tareas y cumplir plazos.

  • Experiencia en coaching, manejo de métricas y mejora de desempeño.

  • Habilidad para trabajar bajo presión y ejecutar tareas hasta su finalización.

¿Qué ofrecemos?

  • Oportunidad de desarrollo profesional en una empresa líder del sector.

  • Ambiente de trabajo dinámico y colaborativo.

  • Entrenamiento continuo y programas de formación para líderes.

  • Beneficios competitivos y estabilidad laboral.

  • Salario base + Bonificación mensual por cumplimiento de objetivos.

Required Skill Profession

Other General


  • Job Details

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Unlock Your Senior Team Potential: Insight & Career Growth Guide


Real-time Senior Team Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Senior Team in Bogotá, Colombia, highlighting market share and opportunities for professionals in Senior Team roles.

51974 Jobs in Colombia
51974
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Download Senior Team Jobs Trends in Bogotá and Colombia

Are You Looking for Senior Team Leader operations Job?

Great news! is currently hiring and seeking a Senior Team Leader operations to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Concentrix adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Senior Team Leader operations Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Senior Team Leader operations?

Key qualifications for Senior Team Leader operations typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Senior Team Leader operations?

To improve your chances of getting hired for Senior Team Leader operations, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Senior Team Leader operations Job Success

Concentrix interview tips for Senior Team Leader operations

Here are some tips to help you prepare for and ace your Senior Team Leader operations job interview:

Before the Interview:

Research: Learn about the Concentrix's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Senior Team Leader operations interview at Concentrix, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Concentrix's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Senior Team Leader operations Positions

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