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Urgent! Senior Operations Manager Job Opening In Bogotá – Now Hiring Lean Solutions Group

Senior Operations Manager



Job description

Non-bilingual candidates won't be considered for this position

About the company

Lean Solutions Group is a company dedicated to providing staffing services for various companies in the United States.

Our main market is the Logistics and Transportation Industry; however, we do tailor to other Industries as well.

We currently have over 7.000 staffers and 6 branches.

Our main goal is to connect local talent with international companies.

We are looking for top-notch talent out there

About the Position

The Senior Operations Manager is the main point of contact for high-demand accounts within the delivery division.

This role is responsible for ensuring customer satisfaction, managing escalations, supervising key operational processes, and driving continuous improvement.

The position requires strong leadership, problem-solving, and communication skills to build positive client relationships, support internal teams, and align operations with divisional goals.

It's an excellent opportunity for a professional eager to contribute to operational excellence and business growth in a dynamic, fast-paced environment.

Responsibilities (include but not limited to):

  • Acting as the primary Point of Contact (POC) for strategic and high-demand accounts.

  • Managing and resolving operational escalations, ensuring effective issue resolution.

  • Overseeing client-related processes such as hiring, payroll, leave requests, and billing.

  • Monitoring and analyzing KPIs, productivity reports, and performance trends.

  • Supporting training programs for Operations Managers and internal teams.

  • Participating in client check-ins, QBRs, visits, and other account-related meetings.

  • Identifying upselling and cross-selling opportunities with existing clients.

  • Implementing
    Management By Walking Around (MBWA)
    to strengthen engagement and detect areas for improvement.

  • Ensuring compliance with company processes, confidentiality, and operational standards.

  • Supporting initiatives related to quality, health & safety, and information security policies.

Education / Experience

  • Bachelor's degree in Business, Logistics, Engineering, Management, or related fields.

  • 3–4+ years of experience in operational leadership roles.

  • Advanced English (mandatory).

  • Strong knowledge of:
  • Excel (intermediate to advanced).

  • Lean Six Sigma (minimum Yellow Belt).

  • Office tools (Microsoft 365, Google Suite).

  • Email platforms (Outlook, Gmail).

  • HubSpot, LSG Operational Portal, and billing applications.

  • Proven ability to work under pressure and in dynamic environments.

  • Strong communication, leadership, and problem-solving skills.

Benefits

  • High competitive salary.

  • Growth opportunities.

  • Great environment.

  • Accessible offices (central location).


Required Skill Profession

Other General



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    Unlock Your Senior Operations Potential: Insight & Career Growth Guide


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