Non-bilingual candidates won't be considered for this position
About the company
Lean Solutions Group is a company dedicated to providing staffing services for various companies in the United States.
Our main market is the Logistics and Transportation Industry; however, we do tailor to other Industries as well.
We currently have over 7.000 staffers and 6 branches.
Our main goal is to connect local talent with international companies.
We are looking for top-notch talent out there
About the Position
The Senior Operations Manager is the main point of contact for high-demand accounts within the delivery division.
This role is responsible for ensuring customer satisfaction, managing escalations, supervising key operational processes, and driving continuous improvement.
The position requires strong leadership, problem-solving, and communication skills to build positive client relationships, support internal teams, and align operations with divisional goals.
It's an excellent opportunity for a professional eager to contribute to operational excellence and business growth in a dynamic, fast-paced environment.
Responsibilities (include but not limited to):
- Acting as the primary Point of Contact (POC) for strategic and high-demand accounts.
- Managing and resolving operational escalations, ensuring effective issue resolution.
- Overseeing client-related processes such as hiring, payroll, leave requests, and billing.
- Monitoring and analyzing KPIs, productivity reports, and performance trends.
- Supporting training programs for Operations Managers and internal teams.
- Participating in client check-ins, QBRs, visits, and other account-related meetings.
- Identifying upselling and cross-selling opportunities with existing clients.
- Implementing
Management By Walking Around (MBWA)
to strengthen engagement and detect areas for improvement.
- Ensuring compliance with company processes, confidentiality, and operational standards.
- Supporting initiatives related to quality, health & safety, and information security policies.
Education / Experience
- Bachelor's degree in Business, Logistics, Engineering, Management, or related fields.
- 3–4+ years of experience in operational leadership roles.
- Advanced English (mandatory).
- Strong knowledge of:
- Excel (intermediate to advanced).
- Lean Six Sigma (minimum Yellow Belt).
- Office tools (Microsoft 365, Google Suite).
- Email platforms (Outlook, Gmail).
- HubSpot, LSG Operational Portal, and billing applications.
- Proven ability to work under pressure and in dynamic environments.
- Strong communication, leadership, and problem-solving skills.
Benefits
- High competitive salary.
- Growth opportunities.
- Great environment.
- Accessible offices (central location).