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Urgent! Senior Analyst, QA Communications Surveillance Job Opening In Bogotá – Now Hiring Scotiabank
We are committed to investing in our employees and helping you continue your career at ScotiaGBS
Purpose
The objective of this position is to contribute strengthen the Compliance electronic communications (E-Comms) and voice communications (V-Comms) monitoring and surveillance program, inclusive of policies, procedures, processes and methodologies, in place to satisfy applicable U.S. legal and regulatory requirements/expectations.
The QA Senior Analyst will perform various reviews on a regular basis and may collaborate on projects integral to the Compliance Monitoring & Surveillance program under the direction of the E-Comms lead, and the Head of the U.S. CM&S team.
Accountabilities
Conduct reviews of electronic and voice communications (E-Comms and V-Comms) to identify unusual activity or potential violations of rules or firm policies.
Support investigations by analyzing communications, documenting findings, and escalating issues to the QA Compliance Manager.
Collaborate with the Monitoring & Surveillance team to prepare summaries and regular reports for the E-Comms Lead and Head of Compliance M&S.
Perform high-quality surveillance reviews and follow-up investigations, ensuring inquiries are thorough, responses are complete, and documentation complies with regulations and internal policies.
Identify areas of non-compliance and recommend appropriate corrective actions.
Contribute to the development and maintenance of effective monitoring procedures, methodologies, and rationales.
Proactively identify and support the implementation of improvements in processes, technology, and systems.
Primary Manager:Manager, QA Communications Surveillance GBM Compliance
Direct Reports:N/A
Dimensions
Global Voice and Electronic Communications Policy
GBM Communication Supervision Procedures
Communications Supervision Content Standards
Procedures applicable to the Compliance Quality Assurrance program
Education / Experience /
Working Conditions
Location(s): Colombia : Bogota : Bogota
Scotia GBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas.
It is composed of 7 service units.
We offer an inclusive, positive work environment, and competitive benefits.
At ScotiaGBS, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone.
Candidates must apply directly online to be considered for this role.
We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted.
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Unlock Your Senior Analyst Potential: Insight & Career Growth Guide
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Great news! Scotiabank is currently hiring and seeking a Senior Analyst, QA Communications Surveillance to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Scotiabank adheres to the cultural norms as outlined by Expertini.
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