Senior Analyst, QA Communications Surveillance

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Purpose
The objective of this position is to contribute strengthen the Compliance electronic communications (E-Comms) and voice communications (V-Comms) monitoring and surveillance program, inclusive of policies, procedures, processes and methodologies, in place to satisfy applicable U.S. legal and regulatory requirements/expectations.

The QA Senior Analyst will perform various reviews on a regular basis and may collaborate on projects integral to the Compliance Monitoring & Surveillance program under the direction of the E-Comms lead, and the Head of the U.S. CM&S team.

Accountabilities

• Business Knowledge: Maintain a working knowledge of relevant SRO, Federal, and State regulations applicable to Banks, Broker Dealers, and Swap Dealers, and stay informed on applicable trading strategies and firm policies.
  
  
• Monitoring and Surveillance Execution:

 Conduct reviews of electronic and voice communications (E-Comms and V-Comms) to identify unusual activity or potential violations of rules or firm policies.

 Support investigations by analyzing communications, documenting findings, and escalating issues to the QA Compliance Manager.

 Collaborate with the Monitoring & Surveillance team to prepare summaries and regular reports for the E-Comms Lead and Head of Compliance M&S.

 Perform high-quality surveillance reviews and follow-up investigations, ensuring inquiries are thorough, responses are complete, and documentation complies with regulations and internal policies.

 Identify areas of non-compliance and recommend appropriate corrective actions.

 Contribute to the development and maintenance of effective monitoring procedures, methodologies, and rationales.

 Proactively identify and support the implementation of improvements in processes, technology, and systems.

• Risk Appetite and Risk Culture: Understands how the Bank's risk appetite and culture should be considered in day-to-day activities and decisions.
  
  
• Other Projects and Activities: Supports ad-hoc, unique and/or focused reviews as necessary; and other duties and projects as assigned.
  
  
• Customer Focused Culture: Champions a customer-focused culture and leverages broader Bank relationships, systems and knowledge.
  
  
• Relationship Management: Develops and maintains strong relationships with GBM Internal Control and GBM Compliance and applicable support and control functions to remain current on new developments and emerging risks.
  
  

Primary Manager:Manager, QA Communications Surveillance GBM Compliance

Direct Reports:N/A

Dimensions

• This role will support the implementation, documentation, assessing, and oversight on the activities contained in:

 Global Voice and Electronic Communications Policy

 GBM Communication Supervision Procedures

 Communications Supervision Content Standards

 Procedures applicable to the Compliance Quality Assurrance program

• This role will support Global Banking & Markets.
  
  

Education / Experience /

• Strong problem solving, critical thinking, and negotiating skills.
  
  
• Strong written and verbal skills (must be able to prepare documentation and interact effectively with other Bank departments).
  
  
• Good accountability and time-management skills.
  
  
• Strong analytical and investigative skills are required.
  
  
• Highly motivated; demonstrated ability to multi-task and deliver in a fast-paced, challenging and dynamic business environment.
  
  
• Strong proficiency of Excel.
  
  
• Bachelor's degree in business management, finance or accounting.
  
  
• Bilingual (Spanish / English).
  
  Portuguese is a plus.
  
  
• A minimum of 2-3 years of experience within a compliance monitoring and surveillance role within the financial services industry required.
  
  
• Knowledge of applicable Self-Regulatory Organizations (SROs), Federal and State rules, regulations and laws applicable to Banks, Broker Dealers, Swap Dealers and applicable trading strategies is preferred.
  
  
• Knowledge of SEC registered broker-dealers, and futures commission merchants is preferred.
  
  
• Experience with Behavox, Global Relay or similar e-comms surveillance software is preferred.
  
  
• Experience with RedBox or other similar v-comms surveillance platform is preferred.
  
  

Working Conditions

• Work in a standard office-based environment; non-standard hours may be required.
  
  Located primarily at the GBS Colombia Campus, however, travel may be required.
  
  

Location(s): Colombia : Bogota : Bogota

Scotia GBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas.

It is composed of 7 service units.

We offer an inclusive, positive work environment, and competitive benefits.

At ScotiaGBS, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone.

Candidates must apply directly online to be considered for this role.

We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted.