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Urgent! Remote Cybersecurity Help Desk Technician Job Opening In Barranquilla – Now Hiring BPOvate

Remote Cybersecurity Help Desk Technician



Job description

We're hiring an entry-level
Cybersecurity Help Desk Technician
based in
Colombia
to join our remote support team.

This is a great opportunity for someone with foundational experience or education in cybersecurity or IT support.

You'll work with cutting-edge tools like
Syncro, Esset
and
ThreatLocker
, supporting clients remotely while gaining hands-on experience in the field.

We also offer
on-the-job training and mentorship
to help you grow your skills and advance your career in cybersecurity.

Key Responsibilities:

  • Provide remote technical support to clients using platforms like Syncro, Esset, and ThreatLocker
  • Troubleshoot and resolve cybersecurity-related issues
  • Manage secure access to client systems and servers
  • Communicate effectively with clients in English
  • Document support activities and escalate complex issues when needed
  • Participate in ongoing training and development programs

Required Qualifications and Skills:

  • Minimum
    1 year of experience
    in IT support or cybersecurity, or formal education in network/cybersecurity
  • Basic understanding of remote access tools and cybersecurity platforms
  • Strong communication skills in
    English
    (spoken and written)
  • Ability to work independently and manage multiple client systems
  • Reliable internet connection and a quiet workspace

Preferred Qualifications:

  • Experience working for an MSP (Managed Service Provider)
  • Certifications in cybersecurity or networking (e.g., CompTIA Security+, Cisco CCNA)

Benefits and Perks:

  • Fully remote position with flexible work hours
  • Company-provided phone and server access
  • Hands-on experience with international clients
  • Training and mentorship
    to grow your cybersecurity career
  • Supportive team environment and career advancement opportunities

Location and Work Type:

  • Remote – Colombia Only
  • Full-time position
  • Work hours aligned with U.S. business hours


Required Skill Profession

Other General



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    Unlock Your Remote Cybersecurity Potential: Insight & Career Growth Guide


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