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About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
The Quality Analyst is responsible for creating an end-to-end test plan including quality metrics; executing the plan and managing all activities in the plan to ensure that all the objectives are met and that the solution works as expected. The solution should be tested in terms of functionality, performance, reliability, stability, and compatibility with other legacy- and/or external systems.
Roles and Responsibilities:
Audit calls/interactions/transactions for aligned agents
Coach agents for performance improvement
Report performance for aligned span on a daily/weekly/monthly basis
Provide inputs, basis audits, for briefings and training need identification
Partner with TLs in leading Team Meetings for metric improvement
Participate in strategic projects for the campaign/LoB
Identify and escalate any potential quality issues per defined process
Isolate and report defects; verify defect fixes
Suggest process/system improvements based on common customer concerns
Accomplish other responsibilities assigned by management
Drive quality initiatives, contests and campaigns for the assigned span
Be updated on knowledge and serve as SME for the campaign/LoB
Technical skills & Qualifications:
Bilingual in English & Spanish with a minimum B2 proficiency in English.
At least 2 years in college (BS or BA preferred)
Minimum of 1-year experience as Quality Analyst (preferred)
Basic excel/google sheets skills
Problem-solving skills
Preferably familiar with application of basic quality tools such as cause and effect, histogram, correlation etc.
Soft skills:
Strong customer centricity
Ability to provide constructive feedback in an assertive manner
Good written and verbal communication skills
Logical thinking
Ability to manage conflicts
Attention to detail
Ability to work with minimal supervision and demonstrate initiative and good judgment
Versatility and ability to work on multiple projects
Ability to establish and maintain effective working relations with a wide variety of individuals
Ability to work with a diverse team
Continuous improvement mindset
Personality traits required:
Clear thought process
Ability to clearly articulate
Highly conscientious and diligent
Assertiveness
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL .
Great News! We've discovered an exciting live job opportunity for a Quality Analyst position in Medellín. This job is currently open for hiring/recruiting by TaskUs, exclusively for you at Colombia Jobs Expertini. Feel free to download the job details here.
Explore the current trends for Quality Analyst jobs in Medellín and Colombia at Expertini. The following graph provides insights into the job market dynamics.
The work culture at TaskUs must adhere to the Ethics of Work Culture as described in the Ethical framework of the UN Charter. You can gain more insights into their local workplace environment by exploring their jobs TaskUs and also by visiting their official website through Google.
The World Cities Report 2020 sheds light on the intrinsic value of sustainable urbanization in Colombia, particularly within Medellín. It explores this value from economic, social, and environmental angles, encompassing the intangible aspects that contribute to Medellín's distinct character. Moreover, the report delves into the role of innovation and technology, the responsibilities of local governments, targeted investments, and the effective implementation of the New Urban Agenda in promoting sustainable urbanization globally. For a deeper dive into population growth trends and diversity in Medellín, additional details can be found on Medellín Wikipedia.
Quality Analyst jobs are available in Colombia.
Exploring the cost of living in Medellín. At Expertini.Com for Medellín , we gauge it based on the percentage of earnings to living costs, typically ranging from 33% to 65% of your monthly income. This analysis empowers you to make informed decisions about your financial planning and lifestyle. Additionally, we recommend consulting with locals before making any moves to a new town.
The average salary range for Quality Analyst in Medellín varies, but the standard pay scale is rated "Standard" in Medellín. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively.
To apply for a job at TaskUs follow the application process following the "Apply Now" button at Colombia Jobs Expertini and also you can visit TaskUs official career page and follow their application process.
Key qualifications for Quality Analyst typically include a list of qualifications and expertise as outlined in Bureau of Labor. Be sure to check the specific job listing for detailed requirements and qualifications.
You can set up job alerts for Quality Analyst in Medellín by creating a free job alerts on Colombia Jobs Expertini. Our Ai system will automatically notify you when new job listings matching your criteria become available.
Benefits for Quality Analyst positions may include a list of benefits. These can vary from company to company, so it's important to review the specific job listing for details on benefits offered by the employer.
Not all jobs have remote job opportunities available. However, nowadays, many companies offer remote work options. You can find remote job listings for Quality Analyst on Colombia Jobs Expertini.
To improve your chances of getting hired for Quality Analyst, consider improving your skills. Also, make sure to check your Resume/CV Score with our free Resume Scoring Tool. Additionally, it is worth noting that Colombia Jobs Expertini has an in-built Ai Resume Scoring tool that will give you the matching score for each job based on your Resume/CV once it is uploaded. This can also help you align your Resume/CV according to the job requirements and enhance your skills if you fall short of them.
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