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Urgent! Product Support Engineer Associate Job Opening In Bogotá – Now Hiring ScotiaTech

Product Support Engineer Associate



Job description

At ScotiaTech we want you to be part of a team that is always in personal and professional growth, for this reason we are looking for our new
Product Support Engineer Associate.

What will you do?

  • Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

  • Design computational solutions originating from technology projects approved by BNS or its subsidiaries, and maintain applications and computational systems already managed by the bank to ensure compliance with user requirements.

  • 2nd level Support
  • Provide effective day to day end user business support
  • Support the Manager by researching and analyzing operational processes to document and resolve issues related to the supported systems and applications.

  • Escalate issues to a manager for assistance or further escalation.

    Quickly analyze problems, resolve escalated issues, and provide management with recommendations for resolution.

  • Report all high-priority issues that affect availability and customer and user impact to the Manager and Senior Management.

  • Notify the users about the systems/applications outages or disruptions.

  • Maintain continuous communication and build strong working relationships with management in all support units regarding system availability, incident management, event management, request fulfillment, problem management, and change management.

  • Promote the resolution of system-related issues, ensuring a high level of availability and customer service is provided to internal customers in accordance with the established Service Level Agreement.

  • Review tickets in your assigned queue to ensure they are being created, logged, and prioritized correctly using the Kanban system.

  • Provide reports to Manager regularly with the summary for the unresolved incidents/problems/tasks.

What do we offer you?

  • Growth opportunities
  • Diverse, dynamic and multicultural environment
  • Benefits for your financial and emotional well-being
  • Competitive wages

What do you need?

  • 2+ years of experience developing on Java programing language using REACT framework
  • 2+ years of experience developing on SQL database.

    DB2 konwledge is a plus
  • Knowledge of communication protocols and languages, specially XML
  • Experience using source code repositories such as BitBucket
  • 1 years of experience using DevOps tools, specially jenkins
  • 1 years of experience programing applications using an application server.

    IBM Websphere
  • knowledge is a plus
  • Developing experience in applications running on Windows and/or Linux

If you are seeking a fulfilling opportunity to join our esteemed team and contribute to the overall success, we invite you to apply for the role of
Product Support Engineer Associate,
take the next step in your career journey and make a significant impact today


Required Skill Profession

Other General



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    Unlock Your Product Support Potential: Insight & Career Growth Guide


  • Real-time Product Support Jobs Trends in Bogotá, Colombia (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Product Support in Bogotá, Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 14017 jobs in Colombia and 906 jobs in Bogotá. This comprehensive analysis highlights market share and opportunities for professionals in Product Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Product Support Engineer Associate Job?

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  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at ScotiaTech adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Colombia laws and regulations
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  • Interview Tips for Product Support Engineer Associate Job Success
    ScotiaTech interview tips for Product Support Engineer Associate

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the ScotiaTech's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
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    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
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    Final Thought:

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