At ScotiaTech we want you to be part of a team that is always in personal and professional growth, for this reason we are looking for our new
Product Support Engineer Associate.
What will you do?
- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Design computational solutions originating from technology projects approved by BNS or its subsidiaries, and maintain applications and computational systems already managed by the bank to ensure compliance with user requirements.
- 2nd level Support
- Provide effective day to day end user business support
- Support the Manager by researching and analyzing operational processes to document and resolve issues related to the supported systems and applications.
- Escalate issues to a manager for assistance or further escalation.
Quickly analyze problems, resolve escalated issues, and provide management with recommendations for resolution.
- Report all high-priority issues that affect availability and customer and user impact to the Manager and Senior Management.
- Notify the users about the systems/applications outages or disruptions.
- Maintain continuous communication and build strong working relationships with management in all support units regarding system availability, incident management, event management, request fulfillment, problem management, and change management.
- Promote the resolution of system-related issues, ensuring a high level of availability and customer service is provided to internal customers in accordance with the established Service Level Agreement.
- Review tickets in your assigned queue to ensure they are being created, logged, and prioritized correctly using the Kanban system.
- Provide reports to Manager regularly with the summary for the unresolved incidents/problems/tasks.
What do we offer you?
- Growth opportunities
- Diverse, dynamic and multicultural environment
- Benefits for your financial and emotional well-being
- Competitive wages
What do you need?
- 2+ years of experience developing on Java programing language using REACT framework
- 2+ years of experience developing on SQL database.
DB2 konwledge is a plus - Knowledge of communication protocols and languages, specially XML
- Experience using source code repositories such as BitBucket
- 1 years of experience using DevOps tools, specially jenkins
- 1 years of experience programing applications using an application server.
IBM Websphere - knowledge is a plus
- Developing experience in applications running on Windows and/or Linux
If you are seeking a fulfilling opportunity to join our esteemed team and contribute to the overall success, we invite you to apply for the role of
Product Support Engineer Associate,
take the next step in your career journey and make a significant impact today