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Product Support Associate Engineer Job Opening In WorkFromHome – Now Hiring Amadeus


Job description

Bogota, D.C., Capital District, Colombia

Overview

Product Support Associate Engineer at Amadeus

Location: Bogota, Colombia (Hybrid)

Job type: Permanent

In This Role You’ll

  • Work with various engineers to resolve production incidents, monitor production applications, performance, servers, and networks using a combination of monitoring tools to ensure availability.

  • Be responsible for overall availability, communications, and first-level support for the Amadeus Hospitality production environments.

  • Proactively monitor infrastructures to maintain availability, integrity, confidentiality, and performance.

  • Execute management and support escalations in the event of any performance degradation or production issues.

  • Keep business teams updated with consistent and appropriate communications during production issues.

  • Initiate incident management, triage, and escalation efforts for any production issues.

  • Respond to automated alerts from monitoring tools, use diagnostic tools to determine problem level and criticality, diagnose causes, and resolve expeditiously.

  • Use tools such as Datadog, Zabbix, Splunk, and others to proactively handle incidents.

  • Perform periodic health checks of systems and applications; prioritize and manage multiple tasks with minimal supervision.

  • Generate documentation for processes in the team and revise system documentation and procedures as needed.

  • Able to work non-standard hours and participate in shift rotations for holiday coverage or other time off scenarios.

About The Ideal Candidate

  • Required Skills and Knowledge
  • Bachelor’s degree (new grads) or technologist/technician in a related field preferred
  • Excellent communication skills
  • 1+ years of related experience in NOC/FrontLine Operations
  • Understanding of servers, data centers, monitoring tools, and networking technologies
  • Experience with Linux and Windows operating systems
  • English fluency
  • Desirable: experience with monitoring systems (Datadog, Zabbix, Prometheus, Grafana, Splunk, SolarWinds, etc.) and ticketing/ITIL practices (Zendesk, Jira, ServiceNow)

Work Conditions

  • Willing to work in a 24x7x365 environment, including rotating on-call shifts

What We Can Offer You

  • Competitive remuneration, annual bonus eligibility, vacation and holiday paid time off, health insurance, and other benefits
  • Hybrid work arrangement
  • Professional development through online learning hubs to broaden technical and soft skills
  • Diverse and inclusive workplace at a leading travel technology company

Diversity & Inclusion

Amadeus is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Seniority level

  • Entry level

Employment type

  • Full-time

Job function

  • Information Technology

Industries

  • IT Services and IT Consulting

Referrals increase your chances of interviewing at Amadeus.

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Required Skill Profession

Instalación Mantenimiento Reparación


  • Job Details

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Unlock Your Product Support Potential: Insight & Career Growth Guide


Real-time Product Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Product Support in WorkFromHome, Colombia, highlighting market share and opportunities for professionals in Product Support roles.

14049 Jobs in Colombia
14049
11987 Jobs in Workfromhome
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Download Product Support Jobs Trends in Workfromhome and Colombia

Are You Looking for Product Support Associate Engineer Job?

Great news! is currently hiring and seeking a Product Support Associate Engineer to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Amadeus adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Product Support Associate Engineer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in WorkFromHome. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Product Support Associate Engineer?

Key qualifications for Product Support Associate Engineer typically include Instalación Mantenimiento Reparación and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Product Support Associate Engineer Job Success

Amadeus interview tips for Product Support Associate Engineer

Here are some tips to help you prepare for and ace your Product Support Associate Engineer job interview:

Before the Interview:

Research: Learn about the Amadeus's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

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Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

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Final Thought:

To prepare for your Product Support Associate Engineer interview at Amadeus, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Amadeus's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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