Bogota, D.C., Capital District, Colombia
Overview
Product Support Associate Engineer at Amadeus
Location: Bogota, Colombia (Hybrid)
Job type: Permanent
In This Role You’ll
- Work with various engineers to resolve production incidents, monitor production applications, performance, servers, and networks using a combination of monitoring tools to ensure availability.
- Be responsible for overall availability, communications, and first-level support for the Amadeus Hospitality production environments.
- Proactively monitor infrastructures to maintain availability, integrity, confidentiality, and performance.
- Execute management and support escalations in the event of any performance degradation or production issues.
- Keep business teams updated with consistent and appropriate communications during production issues.
- Initiate incident management, triage, and escalation efforts for any production issues.
- Respond to automated alerts from monitoring tools, use diagnostic tools to determine problem level and criticality, diagnose causes, and resolve expeditiously.
- Use tools such as Datadog, Zabbix, Splunk, and others to proactively handle incidents.
- Perform periodic health checks of systems and applications; prioritize and manage multiple tasks with minimal supervision.
- Generate documentation for processes in the team and revise system documentation and procedures as needed.
- Able to work non-standard hours and participate in shift rotations for holiday coverage or other time off scenarios.
About The Ideal Candidate
- Required Skills and Knowledge
- Bachelor’s degree (new grads) or technologist/technician in a related field preferred
- Excellent communication skills
- 1+ years of related experience in NOC/FrontLine Operations
- Understanding of servers, data centers, monitoring tools, and networking technologies
- Experience with Linux and Windows operating systems
- English fluency
- Desirable: experience with monitoring systems (Datadog, Zabbix, Prometheus, Grafana, Splunk, SolarWinds, etc.) and ticketing/ITIL practices (Zendesk, Jira, ServiceNow)
Work Conditions
- Willing to work in a 24x7x365 environment, including rotating on-call shifts
What We Can Offer You
- Competitive remuneration, annual bonus eligibility, vacation and holiday paid time off, health insurance, and other benefits
- Hybrid work arrangement
- Professional development through online learning hubs to broaden technical and soft skills
- Diverse and inclusive workplace at a leading travel technology company
Diversity & Inclusion
Amadeus is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
Seniority level
Employment type
Job function
Industries
- IT Services and IT Consulting
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