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Urgent! Patient Relations Specialist in Bogota Job Opening In Bogotá – Now Hiring Apollo XCM LLC

Patient Relations Specialist in Bogota



Job description

This is an on-site position based in Bogota, Colombia.

Only applications in English will be reviewed.

Medical experience is not required for this role.

Candidates with a background in Hospitality / Customer Service / are encouraged to apply!

Apollo XCM is looking for the best 'Patient Relations Specialist' who will be responsible for providing excellent customer service to patients, answering all phone calls / text messages and emails, as well as facilitating and coordinating communication between patients, family members, and medical staff.

What you'll be doing:
  • Scheduling patient appointments and making reminder calls
  • Obtaining patients' addresses, contact details, insurance information, and medical records
  • Updating and verifying patient information
  • Answering, investigating, and directing patient requests to the appropriate medical staff member and following up with patients to ensure their inquiry or complaint has been satisfactorily resolved
  • Performing administrative and clerical duties, such as e-filing paperwork, entering payments, issuing invoices, among others
  • Participating in the construction of standard operating procedures and making contributions to improve those established


Requirements

Minimum educational requirements: Professional degree or Technologist degree + Relevant Experience

  • Bilingual (Spanish and English), with strong proficiency both verbal / written - in both languages.

    The required English level is C1 or above.

    This is a MUST, since 100% of communications will be in English

  • Experience working as a Patient Representative, Executive Assistant, Front Desk agent within the Hospitality or Travel agency industry, Customer Service representative, or agent in BPO
  • Strong interpersonal and communication skills
  • Focus on customer service
  • Enjoys working with people
  • Meticulous attention to detail
  • Ability to work independently and proactively
  • Ability to work in a fast-paced environment and demonstrate exceptional multitasking
  • Understanding of startup culture


Benefits


  • Contractor agreement with our Headquarters in US
  • Monday to Friday, 7 a.m. to 4 p.m (EST), 8 a.m. to 5 p.m. (CST) or from 10 a.m. to 7 p.m. (PST)
  • Salary starting at $3,300,000 COP/month, plus social security
  • Opportunities for learning and development
  • Stimulating and multicultural environment


Required Skill Profession

Information And Record Clerks



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    Unlock Your Patient Relations Potential: Insight & Career Growth Guide


  • Real-time Patient Relations Jobs Trends in Bogotá, Colombia (Graphical Representation)

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    Apollo XCM LLC interview tips for Patient Relations Specialist in Bogota

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