This is an on-site position based in Bogota, Colombia.
Only applications in English will be reviewed.
Medical experience is not required for this role.
Candidates with a background in Hospitality / Customer Service / are encouraged to apply!
Apollo XCM is looking for the best 'Patient Relations Specialist' who will be responsible for providing excellent customer service to patients, answering all phone calls / text messages and emails, as well as facilitating and coordinating communication between patients, family members, and medical staff.
What you'll be doing:
- Scheduling patient appointments and making reminder calls
- Obtaining patients' addresses, contact details, insurance information, and medical records
- Updating and verifying patient information
- Answering, investigating, and directing patient requests to the appropriate medical staff member and following up with patients to ensure their inquiry or complaint has been satisfactorily resolved
- Performing administrative and clerical duties, such as e-filing paperwork, entering payments, issuing invoices, among others
- Participating in the construction of standard operating procedures and making contributions to improve those established
Requirements
Minimum educational requirements: Professional degree or Technologist degree + Relevant Experience
- Bilingual (Spanish and English), with strong proficiency both verbal / written - in both languages.
The required English level is C1 or above.
This is a MUST, since 100% of communications will be in English
- Experience working as a Patient Representative, Executive Assistant, Front Desk agent within the Hospitality or Travel agency industry, Customer Service representative, or agent in BPO
- Strong interpersonal and communication skills
- Focus on customer service
- Enjoys working with people
- Meticulous attention to detail
- Ability to work independently and proactively
- Ability to work in a fast-paced environment and demonstrate exceptional multitasking
- Understanding of startup culture
Benefits
- Contractor agreement with our Headquarters in US
- Monday to Friday, 7 a.m. to 4 p.m (EST), 8 a.m. to 5 p.m. (CST) or from 10 a.m. to 7 p.m. (PST)
- Salary starting at $3,300,000 COP/month, plus social security
- Opportunities for learning and development
- Stimulating and multicultural environment