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Urgent! Operations Manager Job Opening In Envigado – Now Hiring Elberta Logistics International LLC

Operations Manager



Job description

We are seeking a proactive and experienced
Customer Operations Manager
to lead our customer operations team within a dynamic logistics environment.

This leadership role will oversee the performance, productivity, and development of team members responsible for load scheduling, shipment execution, and real-time updates in our Transportation Management System (TMS).

The ideal candidate brings operational expertise, strong leadership abilities, and a customer-centric mindset to drive efficiency, service excellence, and process improvement across the operations team - VISA REQUIRED FOR TRAINING .

Key Responsibilities:

  • Supervise and support Customer Operations Representatives, ensuring accurate and timely load scheduling, shipment building, and customer updates.

  • Monitor team performance, provide real-time coaching, and ensure adherence to standard operating procedures and service-level expectations.

  • Oversee the integrity and accuracy of data entry into the TMS, ensuring real-time updates for visibility and accountability.

  • Serve as the primary point of escalation for operations in office, resolving problems promptly and effectively.

  • Collaborate with cross-functional teams including day-shift management, dispatch, and customer service to ensure continuity and alignment in operations.

  • Analyze operational metrics, identify trends, and implement strategies to optimize workflow and service delivery.

  • Ensure compliance with all internal policies and external regulations regarding transportation and logistics operations.

Qualifications:

  • Experience in transportation, logistics, or supply chain operations, with at least 1 year in a supervisory or leadership role preferred
  • Proficiency in Transportation Management Systems (TMS) and Microsoft Office Suite; experience with (insert specific TMS if applicable) preferred.

  • Demonstrated ability to lead teams in a fast-paced, customer-focused environment.

  • Strong communication, problem-solving, and decision-making skills.

  • Detail-oriented with a commitment to process improvement and operational excellence.


Required Skill Profession

Other General



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    Unlock Your Operations Manager Potential: Insight & Career Growth Guide


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