We are seeking a proactive and experienced
Customer Operations Manager
to lead our customer operations team within a dynamic logistics environment.
This leadership role will oversee the performance, productivity, and development of team members responsible for load scheduling, shipment execution, and real-time updates in our Transportation Management System (TMS).
The ideal candidate brings operational expertise, strong leadership abilities, and a customer-centric mindset to drive efficiency, service excellence, and process improvement across the operations team - VISA REQUIRED FOR TRAINING .
Key Responsibilities:
- Supervise and support Customer Operations Representatives, ensuring accurate and timely load scheduling, shipment building, and customer updates.
- Monitor team performance, provide real-time coaching, and ensure adherence to standard operating procedures and service-level expectations.
- Oversee the integrity and accuracy of data entry into the TMS, ensuring real-time updates for visibility and accountability.
- Serve as the primary point of escalation for operations in office, resolving problems promptly and effectively.
- Collaborate with cross-functional teams including day-shift management, dispatch, and customer service to ensure continuity and alignment in operations.
- Analyze operational metrics, identify trends, and implement strategies to optimize workflow and service delivery.
- Ensure compliance with all internal policies and external regulations regarding transportation and logistics operations.
Qualifications:
- Experience in transportation, logistics, or supply chain operations, with at least 1 year in a supervisory or leadership role preferred
- Proficiency in Transportation Management Systems (TMS) and Microsoft Office Suite; experience with (insert specific TMS if applicable) preferred.
- Demonstrated ability to lead teams in a fast-paced, customer-focused environment.
- Strong communication, problem-solving, and decision-making skills.
- Detail-oriented with a commitment to process improvement and operational excellence.