Network Engineer / Resident Engineer – LATAM

Job description

Overview

This role is designed as ‘Hybrid’ with an expectation to work on average 2 days per week from an HPE office.

Reporting to the Service Delivery Leader in the Latam region, this is a highly technical role, providing post-sales remote and on-site support of Network products to end-customers in the Latam region.

Please submit your resume in English - we can only consider applications submitted in this language.

This is a hybrid on-site and remote position and may require additional work hours and on-call support for critical issues.

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.

We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.

Our culture thrives on finding new and better ways to accelerate what’s next.

We know varied backgrounds are valued and succeed here.

We have the flexibility to manage our work and personal needs.

We make bold moves, together, and are a force for good.

If you are looking to stretch and grow your career our culture will embrace you.

Open up opportunities with HPE.

Responsibilities

• The Network Engineer / Resident Engineer will develop and maintain expertise on the products deployed within the customer's network.
  
  
• Hold network information gathering workshops with the customer to understand their existing network design and technical requirements for new network deployments.
  
  
• Understand the customer’s organizational structure, become familiar with the customer's network implementation and support procedures, and help drive to the highest level of network availability and sustainability.
  
  
• Carry out testing of new designs, features, and functionality in laboratory environments and help develop implementation plans for proper operation in live production networks.
  
  
• Validate patches and fixes to operating software to ensure they are implemented and functioning correctly in pre-production and live networks.
  
  
• Troubleshoot equipment and network problems, initiate and track TAC cases through to problem resolution on pre and post-production issues.
  
  
• Track Return Material Authorizations (RMAs) through to problem resolution.
  
  
• Analyze network performance using tickets, root causes, correlation and trends; maintain network inventory and SW versions; assess risks in the client’s installed base.
  
  
• Produce written summary reports of the status of design projects, equipment, and network problems on a regular basis to the customer.
  
  
• Hold technology workshops with the customer to discuss equipment and network problems, provide case status updates, and share workarounds and/or solutions being tried.
  
  
• Assist the customer with development and documentation of Network Operation Procedures.
  
  
• Support production environment products within the customer infrastructure.
  
  
• Peer with other engineers to share lessons learned and minimize risk of major upgrades or changes.
  
  
• Develop secondary skills in other products in the portfolio.
  
  

Qualifications And Experience

• Engineering or equivalent degree with 8+ years of relevant work experience.
  
  
• Ability to speak and write in English and Spanish fluently.
  
  
• Strong interpersonal and presentation skills; ability to work with customer engineering and management across levels.
  
  
• Ability to work with the Juniper account team and Technical Assistance Center, engineering group.
  
  
• Capacity to function in a team environment and take direction from customers, account teams and the Service Delivery Leader; ability to produce detailed and executive reports.
  
  
• 7+ years of experience providing implementation and technical support of networking products in LAN, WAN, or Internet services environments.
  
  
• 7+ years of experience managing large technical account activity involving network products from multiple vendors.
  
  
• Experience with Service Providers in the Telco industry and fault isolation techniques.
  
  
• Hands-on operation of IP Routers, Switches and Firewalls; experience with management tools and network analyzers.
  
  
• Detailed understanding of IP networking protocols.
  
  

These Skills Should Generally Include

• TCP/IP fundamentals,
• IP subnetting and routing principles (OSPF, BGP),
• Routing policies at BGP peering points,
• VPNs and related tunneling technologies (L2TP, MPLS, etc.),
• Switching fundamentals including spanning tree; Firewalls and related technologies
• IPv6, Multicast, PIM and L3VPNs; EVPN, Segment Routing and Security
• JUNOS/JNC certifications are a plus; vendor certifications (e.g., CCNP, CCIE) are a strong plus
• Primary Juniper platforms: MX, EX, ACX, PTX; Secondary: QFX, SRX, Junos Space

Additional Skills

Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)

What We Can Offer You

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are.

We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness.

We know varied backgrounds are valued and succeed here.

We have the flexibility to manage our work and personal needs.

We make bold moves, together, and are a force for good.

Letu2019s Stay Connected

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job details

Job: Engineering

Job Level: TCP_04

Employment type: Full-time

Industry: IT Services and IT Consulting

EEO statement: HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer.

We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need.

Note : The content includes location indicators and posting timelines that may be part of the original listing but are not necessary for this refined description.

Required Skill Profession

Redes Y Sistemas