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Manager I training and quality Job Opening In Bogotá – Now Hiring Concentrix


Job description

Concentrix
está buscando a personas como tú; si te apasiona desarrollar personas, tienes gran capacidad de análisis y te gusta innovar, conviértete en uno de nuestros
game-changers

Por lo que: Si cuentas con experiencia mínima de 1 año como Gerente Bilingüe de formación y calidad en BPO y tienes nivel de inglés avanzado esta es tu oportunidad

Entre tus funciones estará:

* Estandarizar las directrices de control de calidad para las interacciones entre asesores y clientes, garantizando el cumplimiento de los objetivos del proceso.

* Definir estrategias de mejora continua para la experiencia del cliente en las etapas de diagnóstico, ejecución y seguimiento, asegurando la adherencia a los planes de trabajo.

* Gestionar los recursos asignados al proceso de calidad y capacitación, basándose en la presentación de informes de desempeño operativo para cumplir con los indicadores establecidos.

* Establecer lineamientos de cumplimiento para la estrategia de calidad y capacitación según los parámetros de cierre de ciclo, asegurando la correcta atención de las solicitudes del cliente.

* Integrar las políticas y procedimientos establecidos por el cliente en los departamentos de calidad y capacitación, garantizando el logro de los estándares definidos en los acuerdos de servicio.

¿Qué ofrecemos?

* Contrato: Indefinido, directamente con la compañía.

* Salario: Básico de $ más bonificación de hasta el 4% del salario anual.

* Horarios: Lunes a viernes de 8:00 a.m. a 5:00 p.m (no se laboran festivos).

* Modalidad: Híbrida, 1 día en casa por semana (sujeto a validación por parte de HSE).

* Ciudad: Bogotá, site Canapro.

Required Skill Profession

Other General


  • Job Details

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Unlock Your Manager I Potential: Insight & Career Growth Guide


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Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Manager I in Bogotá, Colombia, highlighting market share and opportunities for professionals in Manager I roles.

32457 Jobs in Colombia
32457
3032 Jobs in Bogotá
3032
Download Manager I Jobs Trends in Bogotá and Colombia

Are You Looking for Manager I training and quality Job?

Great news! is currently hiring and seeking a Manager I training and quality to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Concentrix adheres to the cultural norms as outlined by Expertini.

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2. Loyalty

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