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Urgent! Level 1 Technician (CyberSecurity)- 15328 Job Opening In Bogotá – Now Hiring Somewhere

Level 1 Technician (CyberSecurity) 15328



Job description

LOOKING FOR STELLAR TOP CANDIDATES

Position: Level 1 Technician (Cybersecurity)

Working Hours: Full-Time│Mon-Fri 8:00 am - 4:00 pm EDT

Holidays: US Holidays

Salary: USD (depending on exp and client's final offer)

Search: Global- Open to all regions

About The Role
We're looking for a motivated and detail-oriented Level 1 Technician to join our growing remote team.

This role focuses on performing essential background tasks such as system tune-ups, remote repairs, diagnostics, and health checks—all to keep our clients' technology running smoothly and securely.

As a member of our technical operations unit, you'll collaborate closely with both technicians and admin staff in a supportive, process-driven environment.

This is an ideal position for someone eager to grow in the MSP and cybersecurity space, with hands-on exposure to real-world IT systems, ticketing platforms, and remote management tools.

You'll gain valuable experience while helping protect and optimize digital infrastructures for businesses across the country.

Role Responsibilities

  • Perform routine system maintenance, including tune-ups, updates, and optimization tasks.

  • Troubleshoot common hardware and software issues on client machines.

  • Run background repair tasks, health checks, and automation routines using company tools.

  • Monitor alerts and ticket queues in Syncro RMM/PSA, Microsoft 365, and other tools and escalate issues when necessary.

  • Apply fixes and document resolutions following internal SOPs.
  • Communicate effectively with team members to coordinate work, provide updates, and escalate concerns.

  • Utilize Microsoft 365, company portals, and collaboration platforms for daily tasks.

  • Follow cybersecurity and compliance protocols during all client interactions and technical processes.

  • Update SOPs as processes evolve to ensure documentation is current

Qualifications

  • Required Skills & Experience
  • Has at least 1-2 years of experience, should be able to demonstrate technical and logical skills.

  • Basic understanding of Windows operating systems, hardware troubleshooting, and software installation/repairs.

  • Familiarity with PowerShell is an advantage; training will be provided.

  • Ability to clearly and professionally communicate with team members in a remote setting.

  • Strong attention to detail and reliability in handling routine background tasks.

  • Reliable internet connection and a secure, distraction-free workspace.

Note: Device will be provided

  • Preferred (Nice to Have)
  • Experience in MSP/MSSP environments.

  • Familiarity with cybersecurity best practices.

  • Exposure to RMM tools (e.g., Syncro), PSA systems, or automation/scripting tools.

  • Proficiency with Microsoft 365 and collaborative work platforms.

NOTE: We prioritize the processing of one application at a time.

If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.


Required Skill Profession

Other General



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