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Colombia Jobs Expertini

Level 1 Technical Support Engineer Job Opening In Bogotá Distrito Capital – Now Hiring Intraway


Job description

The Level 1 Technical Support Engineer will join our team to provide technical support to our main customers in the region.

He/she will be the customer's main contact and escalation point and will work closely with the company’s Support team.

Responsibilities

  • Promptly address customer needs while ensuring full compliance with SLA standard
  • Diagnose and provide solutions to solve errors related to the company’s products or external platforms.

  • Provide solutions to problems and challenges that may arise.

  • Ensure precise documentation of customer interactions and resolutions within the company's ticketing system.

  • Participate in training and product updates to stay current with the company's technologies and services.

  • Ensure proper and timely follow-up on issues until their resolution
  • Identify and elevate more complex issues to higher levels of support (level 2 or 3) when necessary

Required Skills

  • Prior experience in service desk roles.

  • Availability for on-call monitoring as part of a rotational schedule.

  • Handling and configuring server hardware.

  • Knowledge of Ticket Manager Tool (Jira).

  • Intermediate English level.

Benefits

  • Your vacation is over and you feel that it was not enough?

    XL Days: unlimited responsible time off.

  • Stay up to date with the latest technology! We offer free subscription to training platforms such as Coursera, Udemy, and others.

  • Power your language skills with our free English classes.

  • AWS Select Technology Partners: access to partner-only online training, funnels, webcasts, and other valuable assets.

  • You want to keep learning?

    Virtual training through our internal platforms!
  • Baby shower gifts.

  • Five- and ten-year anniversary special surprise present.

    We cannot spoil it!
  • Referral Program: win a gift card when you refer amazing people like you!
  • If that’s not enough and you still want to keep learning – we offer Tech talks and webinars!

We provide a collaborative environment.

We will challenge you to actively propose new ideas and implement cutting-edge technologies.

As we are a fast-growing company, you will have the opportunity to develop your professional career according to your interests.

If you want to make your next career move, apply now.

We are waiting for you!

#J-18808-Ljbffr

Required Skill Profession

Soporte Técnico Y Administración


  • Job Details

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Unlock Your Level 1 Potential: Insight & Career Growth Guide


Real-time Level 1 Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Level 1 in Bogotá, Distrito Capital, Colombia, highlighting market share and opportunities for professionals in Level 1 roles.

2568 Jobs in Colombia
2568
319 Jobs in Bogotá, Distrito Capital
319
Download Level 1 Jobs Trends in Bogotá, Distrito Capital and Colombia

Are You Looking for Level 1 Technical Support Engineer Job?

Great news! is currently hiring and seeking a Level 1 Technical Support Engineer to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Intraway adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Level 1 Technical Support Engineer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá Distrito Capital. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Level 1 Technical Support Engineer?

Key qualifications for Level 1 Technical Support Engineer typically include Soporte Técnico Y Administración and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Level 1 Technical Support Engineer?

To improve your chances of getting hired for Level 1 Technical Support Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Level 1 Technical Support Engineer Job Success

Intraway interview tips for Level 1 Technical Support Engineer

Here are some tips to help you prepare for and ace your Level 1 Technical Support Engineer job interview:

Before the Interview:

Research: Learn about the Intraway's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Level 1 Technical Support Engineer interview at Intraway, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Intraway's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Level 1 Technical Support Engineer Positions

Setting up job alerts for Level 1 Technical Support Engineer is easy with Colombia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!