The Level 1 Technical Support Engineer will join our team to provide technical support to our main customers in the region.
He/she will be the customer's main contact and escalation point and will work closely with the company’s Support team.
Responsibilities
- Promptly address customer needs while ensuring full compliance with SLA standard
- Diagnose and provide solutions to solve errors related to the company’s products or external platforms.
- Provide solutions to problems and challenges that may arise.
- Ensure precise documentation of customer interactions and resolutions within the company's ticketing system.
- Participate in training and product updates to stay current with the company's technologies and services.
- Ensure proper and timely follow-up on issues until their resolution
- Identify and elevate more complex issues to higher levels of support (level 2 or 3) when necessary
Required Skills
- Prior experience in service desk roles.
- Availability for on-call monitoring as part of a rotational schedule.
- Handling and configuring server hardware.
- Knowledge of Ticket Manager Tool (Jira).
- Intermediate English level.
Benefits
- Your vacation is over and you feel that it was not enough?
XL Days: unlimited responsible time off.
- Stay up to date with the latest technology! We offer free subscription to training platforms such as Coursera, Udemy, and others.
- Power your language skills with our free English classes.
- AWS Select Technology Partners: access to partner-only online training, funnels, webcasts, and other valuable assets.
- You want to keep learning?
Virtual training through our internal platforms! - Baby shower gifts.
- Five- and ten-year anniversary special surprise present.
We cannot spoil it! - Referral Program: win a gift card when you refer amazing people like you!
- If that’s not enough and you still want to keep learning – we offer Tech talks and webinars!
We provide a collaborative environment.
We will challenge you to actively propose new ideas and implement cutting-edge technologies.
As we are a fast-growing company, you will have the opportunity to develop your professional career according to your interests.
If you want to make your next career move, apply now.
We are waiting for you!
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