Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: L1 Support Representative.
Colombia Jobs Expertini

Urgent! L1 Support Representative Job Opening In Medellín – Now Hiring Ventes Recruiting

L1 Support Representative



Job description

Location:
Medellín or Bogotá, Colombia

At Ventes Mexico, we specialize in connecting talented professionals with companies that value expertise, innovation, and customer satisfaction.

We are currently seeking an L1 Support Representative with strong technical and customer support skills to join our client's team.

POSITION SUMMARY

Tier 1 Technicians are software and hardware technicians with excellent customer service

support experience and soft skills, who are focused on customer satisfaction and

enjoy solving issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to, the following:

  • Responding to inbound issue requests by multiple channels
  • Communicating effectively directly with the customers in all forms of

communications platforms - voice, email, messaging, etc.

  • Diagnosing and resolving issues with AlohaPoS and other PoS hardware and

software.

  • Assisting clients remotely in resolving their issues
  • Determining if hardware replacements are needed and submitting sales orders or

RMA's

  • Working with the company's Ticketing and ERP systems

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

  • High school diplomaFluency in English (very good conversational skills)
  • Excellent interpersonal skills, effective communicator, and problem solver
  • Driven to improve customer satisfaction, both internally and externally
  • Must fit in and work well with all kinds and types of people
  • Knowledge of related Software and Hardware

  • *Remote Position*


Required Skill Profession

Other General



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your L1 Support Potential: Insight & Career Growth Guide


  • Real-time L1 Support Jobs Trends in Medellín, Colombia (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for L1 Support in Medellín, Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 8450 jobs in Colombia and 136 jobs in Medellín. This comprehensive analysis highlights market share and opportunities for professionals in L1 Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for L1 Support Representative Job?

    Great news! is currently hiring and seeking a L1 Support Representative to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Ventes Recruiting adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Colombia laws and regulations
  • What Is the Average Salary Range for L1 Support Representative Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Medellín. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for L1 Support Representative?

    Key qualifications for L1 Support Representative typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for L1 Support Representative?

    To improve your chances of getting hired for L1 Support Representative, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for L1 Support Representative Job Success
    Ventes Recruiting interview tips for L1 Support Representative

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the Ventes Recruiting's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your L1 Support Representative interview at Ventes Recruiting, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Ventes Recruiting's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for L1 Support Representative Positions

    Setting up job alerts for L1 Support Representative is easy with Colombia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!