L1 Support Representative

Location:
Medellín or Bogotá, Colombia

At Ventes Mexico, we specialize in connecting talented professionals with companies that value expertise, innovation, and customer satisfaction.

We are currently seeking an L1 Support Representative with strong technical and customer support skills to join our client's team.

POSITION SUMMARY

Tier 1 Technicians are software and hardware technicians with excellent customer service

support experience and soft skills, who are focused on customer satisfaction and

enjoy solving issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to, the following:

• Responding to inbound issue requests by multiple channels
• Communicating effectively directly with the customers in all forms of

communications platforms - voice, email, messaging, etc.

• Diagnosing and resolving issues with AlohaPoS and other PoS hardware and

software.

• Assisting clients remotely in resolving their issues
• Determining if hardware replacements are needed and submitting sales orders or

RMA's

• Working with the company's Ticketing and ERP systems

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

• High school diplomaFluency in English (very good conversational skills)
• Excellent interpersonal skills, effective communicator, and problem solver
• Driven to improve customer satisfaction, both internally and externally
• Must fit in and work well with all kinds and types of people

• Knowledge of related Software and Hardware

• *Remote Position*