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Urgent! Junior Technical Support Job Opening In WorkFromHome – Now Hiring Confidential

Junior Technical Support



Job description

Acerca del puesto Junior Technical Support

¿Buscas un entorno dinámico y enfocado en tecnología para impulsar tu carrera en soporte técnico?

BuscamosJunior Technical Support para nuestro cliente, unlíder en software empresarial que gestiona los entornos de datos más grandes del mundo a través de almacenamiento en la nube virtualizado, hiper automatización, inteligencia artificial y análisis de metadatos.

¿Qué harás en esta posición?

  • Registrar y clasificar incidentes recibidos de los usuarios.

  • Restaurar servicios de TI de forma inmediata o escalar incidentes al soporte de segundo nivel.

  • Procesar solicitudes de servicio rápidamente y mantener a los usuarios informados sobre el estado de sus incidentes.

  • Resolver problemas técnicos relacionados con hardware, software y redes.

  • Documentar y mantener tickets de soporte, así como crear artículos de conocimiento para mejorar procesos internos.

  • Brindar capacitación y soporte a clientes sobre el uso efectivo de servicios de TI.

  • Colaborar con el equipo para identificar áreas de mejora en procesos internos y compartir conocimientos.

  • Educación : Título universitario y certificación ITIL Foundation (deseable).

  • Experiencia : 1 a 3 años en soporte técnico de primera línea.

  • Idiomas : Inglés avanzado (B2-C1) en habilidades escritas y orales.

  • Habilidades técnicas : Familiaridad con sistemas operativos Windows y macOS, administración de Microsoft 365, conocimientos básicos de redes y protocolos de internet.

  • Competencias clave : Resolución de problemas, enfoque en el cliente, trabajo en equipo y habilidades de comunicación excepcionales.

  • Ventajas adicionales : Experiencia en gestión de cambios, incorporación de empleados, software de helpdesk y herramientas de soporte remoto.

Competencias deseadas

  • Proactividad y autonomía en la resolución de problemas.

  • Capacidad para trabajar bajo presión y en entornos acelerados.

  • Orientación a la mejora continua y aprendizaje de nuevas tecnologías.

  • Habilidades para documentar procesos y colaborar en equipo.

¿Qué recibirás por parte de ellos?

  • Salario competitivo
  • Trabajo 100% remoto, puedes trabajar desde cualquier lugar de Colombia
  • Oportunidad de colaborar con una empresa innovadora y en crecimiento constante.

  • Acceso a un entorno dinámico que fomenta tu desarrollo personal y profesional.

  • Igualdad de oportunidades en un ambiente inclusivo y diverso.

Envía tu CV y embárcate en este emocionante proceso que podría cambiarte la vida!

#J-18808-Ljbffr


Required Skill Profession

Soporte Técnico Y Administración



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    Unlock Your Junior Technical Potential: Insight & Career Growth Guide


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