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Junior IT Support Engineer Job Opening In Colombia, Colombia – Now Hiring SoftServe


Job description

WE ARE

SoftServe is a global digital solutions company founded in 1993 with headquarters in Austin, Texas.

Our associates work on 2,000+ projects with clients in the USA, Europe, LATAM, and APAC.

We are about people who create bold things, make a difference, have fun, and love their work.

Our client is building a dynamic data analytics and mining team to solve data challenges and support business needs.

Being part of customer support involves not only handling various types of requests to restore the service to a needed level when it's broken.

We also fulfil standard service requests, analyze unusual issues reported by end-users, and assist the customer with business operations execution.

Moreover, we also assist with the analysis of overall information, report preparation, and knowledge base updates, among other tasks.

IF YOU ARE

  • Knowledgeable in Azure deployments and telemetry offerings such as Application Insights, App Services, Logic Apps, Azure SQL, and Service Bus
  • Experienced with SQL Server low-level interfacing technologies, including SSIS and Transact-SQL
  • Confident working with .NET, particularly the Core framework
  • Comfortable using Postman or Fiddler for API and web debugging
  • Holding a bachelor's degree in Computer Science, MIS, or a related discipline (would be a big plus)
  • Familiar with Visual Studio IDE (as a bonus)
  • Proficient in Jira or similar project/issue tracking tools and GitHub or similar source control/versioning systems (as a win)
  • An upper-intermediate English speaker with fluent verbal and written communication skills

AND YOU WANT TO

  • Establish and maintain proactive support monitoring for systems in scope
  • Keep shared support knowledge and documentation for Middleware, Ecommerce, and API components and processing in scope
  • Coordinate and resolve technical issues on assigned applications
  • Detect applications' stability and functionality to maintain significant up-time and reliability
  • Identify system outages, perform diagnostic triage, and correct or escalate issues as per the established runbook
  • Escalate issues to 2nd-level resources
  • Maintain application support runbooks for Middleware, Ecommerce, and API processes

TOGETHER WE WILL

  • Work with the latest modern tools and technologies on different projects with a flexible schedule
  • Have access to strong educational and mentorship programs
  • Collaborate with the world-leading companies from our logos portfolio

SoftServe is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, nationality, disability, sexual orientation, gender identity and expression, veteran status, and other protected characteristics under applicable law.

Let's put your talents and experience in motion with SoftServe

Required Skill Profession

Other General


  • Job Details

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Unlock Your Junior IT Potential: Insight & Career Growth Guide


Real-time Junior IT Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Junior IT in Colombia, Colombia, highlighting market share and opportunities for professionals in Junior IT roles.

9151 Jobs in Colombia
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Are You Looking for Junior IT Support Engineer Job?

Great news! is currently hiring and seeking a Junior IT Support Engineer to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at SoftServe adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Junior IT Support Engineer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Colombia. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Junior IT Support Engineer?

Key qualifications for Junior IT Support Engineer typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Junior IT Support Engineer Job Success

SoftServe interview tips for Junior IT Support Engineer

Here are some tips to help you prepare for and ace your Junior IT Support Engineer job interview:

Before the Interview:

Research: Learn about the SoftServe's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Junior IT Support Engineer interview at SoftServe, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the SoftServe's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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