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Colombia Jobs Expertini

Jefe de operaciones call center Job Opening In Bogotá – Now Hiring IKEA


Job description

¿Te gustaría liderar la operación diaria del Customer Support Center (CSC) Front Office para Chile y Colombia?

En IKEA, buscamos personas apasionadas por mejorar la vida de nuestros clientes.

Esta posición tiene como objetivo asegurar una experiencia ágil, cercana y satisfactoria cada vez que alguien se comunica con nuestro CSC.

Tu rol será clave para lograr una alta tasa de resolución en línea y fortalecer la conexión con nuestros clientes.

Tus principales desafíos serán:

  • Asegurar el cumplimiento del modelo operativo del Front Office del CSC, garantizando que el equipo esté preparado para responder preguntas, resolver problemas y brindar soluciones alineadas con nuestros valores.

  • Velar por que el equipo entienda y cumpla con los objetivos, estándares y políticas del CSC.

  • Colaborar con otras áreas de IKEA para obtener respuestas claras sobre procesos y procedimientos, y gestionar directamente los casos escalados.

  • Supervisar el funcionamiento diario de todos los canales del CSC, monitoreando indicadores clave como nivel de atención, tasa de resolución, productividad y necesidades de personal.

¿Qué esperamos de ti?

  • Formación profesional en carreras administrativas.

  • Al menos 3 años de experiencia en roles similares.

Haremos mejor equipo si...

  • Tienes experiencia en la operación de contact centers, idealmente en retail o logística.

  • Te motiva liderar equipos y mejorar procesos.

  • Disfrutas trabajar en entornos colaborativos y dinámicos.

¿Qué te ofrecemos?

  • Modalidad 100% presencial
  • Salario competitivo.

  • Plan de beneficios de la compañía.

  • Oportunidades de crecimiento y desarrollo profesional.

¿Te interesa ser parte de este viaje?

Postula y acompáñanos a crear un mejor día a día para la mayoría de las personas.

Required Skill Profession

Other General


  • Job Details

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Unlock Your Jefe de Potential: Insight & Career Growth Guide


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Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Jefe de in Bogotá, Colombia, highlighting market share and opportunities for professionals in Jefe de roles.

75700 Jobs in Colombia
75700
23625 Jobs in Bogotá
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Download Jefe De Jobs Trends in Bogotá and Colombia

Are You Looking for Jefe de operaciones call center Job?

Great news! is currently hiring and seeking a Jefe de operaciones call center to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at IKEA adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Jefe de operaciones call center Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Jefe de operaciones call center?

Key qualifications for Jefe de operaciones call center typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Jefe de operaciones call center?

To improve your chances of getting hired for Jefe de operaciones call center, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Jefe de operaciones call center Job Success

IKEA interview tips for Jefe de operaciones call center

Here are some tips to help you prepare for and ace your Jefe de operaciones call center job interview:

Before the Interview:

Research: Learn about the IKEA's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Jefe de operaciones call center interview at IKEA, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the IKEA's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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