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Urgent! Jefe de operaciones Job Opening In Bogotá – Now Hiring Atento

Jefe de operaciones



Job description

Estamos buscando un jefe de operaciones con experiencia en el sector Contact Center

Sobre Atento

Atento
es una multinacional líder en servicios de relación con clientes y externalización de procesos de negocio (CRM/BPO).

Con presencia en 13 países y más de 400 clientes, Atento se posiciona como uno de los cinco principales proveedores a nivel mundial.

Su enfoque combina tecnología escalable, conocimiento local y compromiso humano, ofreciendo soluciones en atención al cliente, ventas, soporte técnico y gestión operativa.


Perfil Requerido:

  • Buscamos un profesional en áreas
    administrativas, financieras, de ingeniería o médicas.

  • Experiencia de
    6 meses a 1 año
    en la
    administración de operaciones de Contact Center
    (Inbound y Outbound), preferiblemente en sectores relacionados con
    servicios de salud y/o seguros
    .


Responsabilidades Principales:

  • Gestionar el
    Contact Center de una de nuestras campañas.

  • Asegurar el
    cumplimiento de los Acuerdos de Nivel de Servicio (ANS)
    contractuales.

  • Velar por el cumplimiento de los
    resultados financieros esperados
    del programa.

  • Mantener una
    relación de confianza
    constante entre el cliente y las áreas de gestión de la compañía.


¿Qué ofrecemos?

  • Contrato a
    término indefinido
  • Salario a convenir
    , cuentas con un
    auxilio de canasta.

  • Sede
    ubicada en las
    Américas.

  • Ambiente de trabajo colaborativo y profesional
  • Oportunidades de desarrollo y crecimiento en una empresa líder

Si deseas ser parte de una multinacional y crecer profesionalmente en nuestra compañía, no dudes en postularte


Required Skill Profession

Other General



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