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IT Support Operations Analyst Junior Job Opening In Colombia, Colombia – Now Hiring Confidential


Job description


Junior IT Operations Support (Remote)


Role Summary:

We are seeking a highly reliable and detail-oriented IT Operations Support Assistant to support our client's Infrastructure and Operations team with routine, checklist-based technical tasks.

This role focuses on freeing up bandwidth from senior engineers by taking ownership of repetitive but essential IT operations, especially those related to Windows systems and reporting.

The ideal candidate will be a junior IT technician with foundational experience in Windows-based environments, good documentation and organizational skills, and the ability to follow structured procedures in remote and collaborative settings.

Responsabilidades clave:

  • Realizar reinicios programados de máquinas/servidores y validar la restauración del servicio.

  • Extraer datos de auditorías del sistema o informes de seguridad basados en criterios específicos (por ejemplo, direcciones IP, registros de inicio de sesión).

  • Dar formato y mantener planes de proyectos, documentación y plantillas estructuradas (Excel, Word, etc.).

  • Ejecutar tareas predefinidas en entornos Windows Server (por ejemplo, reinicios de servicios, comprobaciones de registros de eventos).

  • Organizar informes y documentación en repositorios internos con una estructura y nomenclatura coherentes.

    Apoyar las tareas de infraestructura según se solicite, escalando las excepciones o irregularidades al personal superior.

Skills

  • Nivel de inglés
    B2
  • Conocimientos básicos de
    Windows Server
    y entornos de soporte IT.

  • Manejo de herramientas de
    documentación
    (Excel, Word).

  • Atención al detalle y capacidad de seguir procesos.

  • Deseable: experiencia con
    AWS
    y herramientas ITSM (ServiceNow, Jira, etc.).

Responsabilidades

  • Ejecutar tareas rutinarias de operación en entornos Windows (reboots, event logs, reportes).

  • Extraer y organizar información de reportes técnicos o de seguridad.

  • Mantener documentación y reportes con formato estandarizado.

  • Apoyar al equipo de infraestructura en tareas de soporte y escalar incidencias.

Se valorará:

  • Experiencia con herramientas ITSM/de gestión de incidencias (Jira, ServiceNow, Freshservice).

  • Familiaridad con los conceptos de infraestructura de AWS (EC2, S3, CloudWatch, IAM).

  • Conocimientos sobre cumplimiento normativo o preparación de informes de auditoría (por ejemplo, SOX, controles internos de TI).

  • Se valorarán conocimientos de scripting o automatización (PowerShell, Python, Bash), pero no son imprescindibles.

Beneficios

  • Trabajo 100%
    remoto
    desde LATAM o India.

  • Oportunidad de adquirir experiencia en entornos de
    infraestructura global
    .

  • Colaboración con equipos internacionales de alto nivel.

  • Crecimiento profesional en un rol de largo plazo.


Únete a esta nueva experiencia de vida.

Required Skill Profession

Other General


  • Job Details

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Unlock Your IT Support Potential: Insight & Career Growth Guide


Real-time IT Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT Support in Colombia, Colombia, highlighting market share and opportunities for professionals in IT Support roles.

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Are You Looking for IT Support Operations Analyst Junior Job?

Great news! is currently hiring and seeking a IT Support Operations Analyst Junior to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Confidential adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for IT Support Operations Analyst Junior Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Colombia. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for IT Support Operations Analyst Junior typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for IT Support Operations Analyst Junior Job Success

Confidential interview tips for IT Support Operations Analyst Junior

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Before the Interview:

Research: Learn about the Confidential's mission, values, products, and the specific job requirements and get further information about

Other Openings

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Final Thought:

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