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Urgent! IT Manager Job Opening In Colombia, Colombia – Now Hiring NeoWork



Job description

We are seeking a proactive and highly organized
IT Manager
to join our team and support a US-based client.

This role is ideal for someone with strong technical expertise, excellent problem-solving skills, and the ability to manage IT operations across hardware, software, user support, and security.

You will ensure system efficiency, compliance, and a seamless IT experience for all users.

Responsibilities

  • MSP Assistance: Monitor ticket completion, follow up with users and team leads to ensure timely resolution.

  • Hardware Management:

  • Pre-configure devices for new users (AutoPilot).

  • Track device assignments, compliance (Intune / Sophos), and performance.

  • Advise on hardware replacement cycles.

  • Software Management: Administer software licenses (MS 365, Adobe, etc.).

  • User Management:

  • Oversee onboarding/offboarding processes.

  • Compare ADP with Entra ID and Verizon user data, update statuses, and ensure accurate access.

  • Monitor systems (e.g., FieldRoutes) for terminated users.

  • Security:

  • Daily review of Entra risky users.

  • Weekly reporting on sign-in data and identifying abnormalities.

  • Conduct periodic user access reviews.

  • KnowBe4 Management: Assign training, monitor compliance, and ensure consistency with ADP/Entra.

  • Collaborate with the Data team and support other IT-related projects as assigned.

Requirements

  • Proven experience in IT management or a similar role.

  • Strong knowledge of hardware and software administration (MS 365, Intune, Sophos, Adobe).

  • Experience with user lifecycle management (onboarding/offboarding, ADP, Entra ID, Verizon, FieldRoutes).

  • Familiarity with IT security practices and compliance monitoring.

  • Ability to troubleshoot complex IT issues with attention to detail.

  • Excellent communication skills in English

Benefits

  • Full-time, permanent employment.

  • Colombia: Contrato de Trabajo a Término Indefinido.

  • Legally mandated benefits, health insurance, and training opportunities.

  • Remote-first work environment supporting a US-based client


Required Skill Profession

Other General



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    Unlock Your IT Manager Potential: Insight & Career Growth Guide


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  • Are You Looking for IT Manager Job?

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    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at NeoWork adheres to the cultural norms as outlined by Expertini.

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