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IT Helpdesk Professional Job Opening In Bogotá – Now Hiring EXECUTEL


Job description

We are seeking a skilled
Bilingual IT Helpdesk Professional
with a C1 English Level to provide technical support, including assistance with Microsoft 365 applications and services.

Key Responsibilities:

  • Serve as the first point of contact for IT-related issues via phone, email, or in-person.

  • Diagnose and troubleshoot hardware, software, and network problems.

  • Install, configure, and maintain computer systems, applications, and peripherals.

  • Provide Microsoft 365 support, including troubleshooting Outlook, Teams, OneDrive, SharePoint, and other M365 services.

  • Manage user accounts, permissions, and security settings in Microsoft 365 Admin Center.

  • Assist with system backups, recovery, and security updates.

  • Provide technical guidance and training to users.

  • Document and track issues using a ticketing system.

  • Collaborate with IT teams to resolve complex problems.

  • Stay up to date with emerging technologies and best practices.

Requirements

  • Bachelor's degree in IT, Computer Science, or related field (preferred).

  • Proven experience in IT support or helpdesk roles.

  • Strong knowledge of Windows, macOS, and common software applications.

  • Familiarity with networking concepts and troubleshooting.

  • Hands-on experience managing and troubleshooting Microsoft 365 applications and services.

  • Knowledge of Exchange Online, Teams, SharePoint, OneDrive , and Intune.

  • Excellent communication and customer service skills.

  • Fluent in English & Spanish
  • Ability to work independently and in a team environment.

What We Offer

  • Base salary of COP
  • Weekends off
  • 40-hour workweek (business hours)
  • Long-term contract

Executel is a trusted outsourcing partner, connecting top-tier talent with businesses that need reliable and high-performing support.

Our focus is on delivering professional staffing solutions across industries, enabling our clients to concentrate on their core operations while we handle critical support functions.

Required Skill Profession

Other General


  • Job Details

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Unlock Your IT Helpdesk Potential: Insight & Career Growth Guide


Real-time IT Helpdesk Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT Helpdesk in Bogotá, Colombia, highlighting market share and opportunities for professionals in IT Helpdesk roles.

2090 Jobs in Colombia
2090
403 Jobs in Bogotá
403
Download It Helpdesk Jobs Trends in Bogotá and Colombia

Are You Looking for IT Helpdesk Professional Job?

Great news! is currently hiring and seeking a IT Helpdesk Professional to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at EXECUTEL adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for IT Helpdesk Professional Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for IT Helpdesk Professional?

Key qualifications for IT Helpdesk Professional typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for IT Helpdesk Professional?

To improve your chances of getting hired for IT Helpdesk Professional, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for IT Helpdesk Professional Job Success

EXECUTEL interview tips for IT Helpdesk Professional

Here are some tips to help you prepare for and ace your IT Helpdesk Professional job interview:

Before the Interview:

Research: Learn about the EXECUTEL's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your IT Helpdesk Professional interview at EXECUTEL, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the EXECUTEL's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for IT Helpdesk Professional Positions

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