We are seeking a skilled
Bilingual IT Helpdesk Professional
with a C1 English Level to provide technical support, including assistance with Microsoft 365 applications and services.
Key Responsibilities:
- Serve as the first point of contact for IT-related issues via phone, email, or in-person.
- Diagnose and troubleshoot hardware, software, and network problems.
- Install, configure, and maintain computer systems, applications, and peripherals.
- Provide Microsoft 365 support, including troubleshooting Outlook, Teams, OneDrive, SharePoint, and other M365 services.
- Manage user accounts, permissions, and security settings in Microsoft 365 Admin Center.
- Assist with system backups, recovery, and security updates.
- Provide technical guidance and training to users.
- Document and track issues using a ticketing system.
- Collaborate with IT teams to resolve complex problems.
- Stay up to date with emerging technologies and best practices.
Requirements
- Bachelor's degree in IT, Computer Science, or related field (preferred).
- Proven experience in IT support or helpdesk roles.
- Strong knowledge of Windows, macOS, and common software applications.
- Familiarity with networking concepts and troubleshooting.
- Hands-on experience managing and troubleshooting Microsoft 365 applications and services.
- Knowledge of Exchange Online, Teams, SharePoint, OneDrive , and Intune.
- Excellent communication and customer service skills.
- Fluent in English & Spanish
- Ability to work independently and in a team environment.
What We Offer
- Base salary of COP
- Weekends off
- 40-hour workweek (business hours)
- Long-term contract
Executel is a trusted outsourcing partner, connecting top-tier talent with businesses that need reliable and high-performing support.
Our focus is on delivering professional staffing solutions across industries, enabling our clients to concentrate on their core operations while we handle critical support functions.