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Urgent! IT Helpdesk Professional Job Opening In Bogotá – Now Hiring EXECUTEL

IT Helpdesk Professional



Job description

We are seeking a skilled
Bilingual IT Helpdesk Professional
with a C1 English Level to provide technical support, including assistance with Microsoft 365 applications and services.

Key Responsibilities:

  • Serve as the first point of contact for IT-related issues via phone, email, or in-person.

  • Diagnose and troubleshoot hardware, software, and network problems.

  • Install, configure, and maintain computer systems, applications, and peripherals.

  • Provide Microsoft 365 support, including troubleshooting Outlook, Teams, OneDrive, SharePoint, and other M365 services.

  • Manage user accounts, permissions, and security settings in Microsoft 365 Admin Center.

  • Assist with system backups, recovery, and security updates.

  • Provide technical guidance and training to users.

  • Document and track issues using a ticketing system.

  • Collaborate with IT teams to resolve complex problems.

  • Stay up to date with emerging technologies and best practices.

Requirements

  • Bachelor's degree in IT, Computer Science, or related field (preferred).

  • Proven experience in IT support or helpdesk roles.

  • Strong knowledge of Windows, macOS, and common software applications.

  • Familiarity with networking concepts and troubleshooting.

  • Hands-on experience managing and troubleshooting Microsoft 365 applications and services.

  • Knowledge of Exchange Online, Teams, SharePoint, OneDrive , and Intune.

  • Excellent communication and customer service skills.

  • Fluent in English & Spanish
  • Ability to work independently and in a team environment.

What We Offer

  • Base salary of COP
  • Weekends off
  • 40-hour workweek (business hours)
  • Long-term contract

Executel is a trusted outsourcing partner, connecting top-tier talent with businesses that need reliable and high-performing support.

Our focus is on delivering professional staffing solutions across industries, enabling our clients to concentrate on their core operations while we handle critical support functions.


Required Skill Profession

Other General



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    Unlock Your IT Helpdesk Potential: Insight & Career Growth Guide


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