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IoT Support Engineer Job Opening In WorkFromHome – Now Hiring Odiseacultura


Job description

Locations: Colombia only (remote)

Come join us at Odisea and work with some of the most exciting start-ups in the US

In this role you will work with a trailblazing company in the realm of smart building technology, specializing in a SaaS-based connected platform that integrates hardware and software solutions to optimize building operations.

Renowned for its innovative approach to enhancing the performance and health of building systems, the company leverages cutting-edge IoT technology, data analytics, and real-time insights to revolutionize energy management, operational efficiency, and cost reduction in the commercial and industrial real estate sectors.

The Role

We are seeking an IoT Support Engineer to lead and define our IoT maintenance function.

In this role, you will ensure that IoT devices (smart meters, sensors, gateways) remain online and reliable by resolving issues swiftly, proactively preventing failures, and building trust with property teams.
This is a high-growth opportunity for a motivated engineer who is excited to roll up their sleeves, communicate directly with U.S. property managers and building engineers, and set the bar for IoT maintenance excellence.

Responsibilities

  • Monitor and resolve IoT device issues to maintain >98% uptime across client portfolios.

  • Use ticketing software (Zoho Desk or similar) to log, track, and close all device-related issues.

  • Communicate daily with property managers, engineers, and contractors via Zoom, calls, texts, and emails to resolve problems.

  • Manage and deploy contractor resources for onsite maintenance when remote resolution isn’t possible.

  • Create and improve playbooks, escalation protocols, and troubleshooting guides.

  • Provide clear, professional updates to clients and internal teams throughout the resolution process.

Qualifications and Attributes

  • English: Strong verbal and written english communication
  • Education: Degree in Electrical Engineering, Computer Engineering, Telecommunications, or related field.

  • Technical Experience: Strong knowledge of IoT hardware, wireless devices, and connectivity (Modbus, BACnet, WiFi, LTE).

  • Ticketing Tools: Proficient with Zoho Desk, Jira, Zendesk, or similar systems.

  • Communication Skills: Fluent in English; able to build rapport with busy U.S. property managers and engineers.

  • Work Style: Detail-oriented, proactive, and accountable with a passion for problem-solving.

About the Company

Odisea fue fundada bajo la creencia de que las empresas increíbles solo pueden ser construidas sobre la base de una cultura intencional cultivada por personas excelentes.

En Odisea, estamos abordando una necesidad específica al redefinir el nearshoring para ayudar a cerrar la brecha de oportunidades entre Colombia y los Estados Unidos, y estamos construyendo un equipo apasionado de profesionales comprometidos con este propósito.

Apply now to join this great team and see how your career continues to grow.

#J-18808-Ljbffr

Required Skill Profession

Instalación Mantenimiento Reparación


  • Job Details

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Unlock Your IoT Support Potential: Insight & Career Growth Guide


Real-time IoT Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IoT Support in WorkFromHome, Colombia, highlighting market share and opportunities for professionals in IoT Support roles.

8637 Jobs in Colombia
8637
7277 Jobs in Workfromhome
7277
Download Iot Support Jobs Trends in Workfromhome and Colombia

Are You Looking for IoT Support Engineer Job?

Great news! is currently hiring and seeking a IoT Support Engineer to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Odiseacultura adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for IoT Support Engineer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in WorkFromHome. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for IoT Support Engineer?

Key qualifications for IoT Support Engineer typically include Instalación Mantenimiento Reparación and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for IoT Support Engineer?

To improve your chances of getting hired for IoT Support Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for IoT Support Engineer Job Success

Odiseacultura interview tips for IoT Support Engineer

Here are some tips to help you prepare for and ace your IoT Support Engineer job interview:

Before the Interview:

Research: Learn about the Odiseacultura's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your IoT Support Engineer interview at Odiseacultura, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Odiseacultura's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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