IoT Support Engineer

Locations: Colombia only (remote)

Come join us at Odisea and work with some of the most exciting start-ups in the US

In this role you will work with a trailblazing company in the realm of smart building technology, specializing in a SaaS-based connected platform that integrates hardware and software solutions to optimize building operations.

Renowned for its innovative approach to enhancing the performance and health of building systems, the company leverages cutting-edge IoT technology, data analytics, and real-time insights to revolutionize energy management, operational efficiency, and cost reduction in the commercial and industrial real estate sectors.

The Role

We are seeking an IoT Support Engineer to lead and define our IoT maintenance function.

In this role, you will ensure that IoT devices (smart meters, sensors, gateways) remain online and reliable by resolving issues swiftly, proactively preventing failures, and building trust with property teams.
This is a high-growth opportunity for a motivated engineer who is excited to roll up their sleeves, communicate directly with U.S. property managers and building engineers, and set the bar for IoT maintenance excellence.

Responsibilities

• Monitor and resolve IoT device issues to maintain >98% uptime across client portfolios.
  
  
• Use ticketing software (Zoho Desk or similar) to log, track, and close all device-related issues.
  
  
• Communicate daily with property managers, engineers, and contractors via Zoom, calls, texts, and emails to resolve problems.
  
  
• Manage and deploy contractor resources for onsite maintenance when remote resolution isn’t possible.
  
  
• Create and improve playbooks, escalation protocols, and troubleshooting guides.
  
  
• Provide clear, professional updates to clients and internal teams throughout the resolution process.
  
  

Qualifications and Attributes

• English: Strong verbal and written english communication
• Education: Degree in Electrical Engineering, Computer Engineering, Telecommunications, or related field.
  
  
• Technical Experience: Strong knowledge of IoT hardware, wireless devices, and connectivity (Modbus, BACnet, WiFi, LTE).
  
  
• Ticketing Tools: Proficient with Zoho Desk, Jira, Zendesk, or similar systems.
  
  
• Communication Skills: Fluent in English; able to build rapport with busy U.S. property managers and engineers.
  
  
• Work Style: Detail-oriented, proactive, and accountable with a passion for problem-solving.
  
  

About the Company

Odisea fue fundada bajo la creencia de que las empresas increíbles solo pueden ser construidas sobre la base de una cultura intencional cultivada por personas excelentes.

En Odisea, estamos abordando una necesidad específica al redefinir el nearshoring para ayudar a cerrar la brecha de oportunidades entre Colombia y los Estados Unidos, y estamos construyendo un equipo apasionado de profesionales comprometidos con este propósito.

Apply now to join this great team and see how your career continues to grow.