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Urgent! Ingeniero/a de Soporte Técnico Semisenior – Seguridad Perimetral Job Opening In Bogotá – Now Hiring SkillNet IT EXPERTS

Ingeniero/a de Soporte Técnico Semisenior – Seguridad Perimetral



Job description

Buenas tardes red

Nos encontramos en búsqueda de Ingeniero/a de Soporte Técnico Semisenior – Seguridad Perimetral, quien atenderá y resolverá incidentes, cambios y solicitudes de clientes en soluciones de
seguridad perimetral y endpoints
, priorizando plataformas
Sophos
(XG/XGS, Central, Intercept X/XDR) y
Microsoft/Azure Defender
, además de otros firewalls (
Fortinet
,
pfSense
) y entornos
Linux
.

Asegurar cumplimiento de SLAs, mantener documentación y aportar a la mejora continua.

Responsabilidades clave

  • Soporte L2/L3 en
    firewalls y seguridad
    : políticas, NAT, VPN IPsec/SSL, IDS/IPS, WAF, SD-WAN.

  • Administración diaria de
    Sophos Central/Intercept X/XDR
    y
    Microsoft/Azure Defender (for Endpoint/Cloud)
    : ajuste de políticas, análisis de alertas y contención de incidentes.

  • Triage, diagnóstico y
    resolución dentro de SLA
    ; escalamiento ordenado a L3/fabricante cuando aplique.

  • Integración y correlación básica con
    Microsoft Sentinel
    (deseable) y generación de reportes/post-mortem (RCA).

  • Onboarding
    de nuevos clientes, hardening inicial, actualización de firmas/parches y pruebas de continuidad (DR).

  • Elaboración de
    runbooks
    , KB interna/externa y capacitación breve a usuarios técnicos.

  • Soporte en
    cambios programados
    (ventanas fuera de horario) y participación en esquema
    on-call
    .

Requisitos:

  • Tecnólogo/a o Ingeniero/a en Sistemas/Telecomunicaciones o afín;
    2–4 años
    en soporte de ciberseguridad/redes.

  • Experiencia demostrable con
    Sophos
    (XG/XGS, Central, Intercept X) y
    Microsoft/Azure Defender
    .

  • Conocimientos sólidos en
    TCP/IP, VLAN, routing, TLS inspection
    ,
    Linux
    y firewalls
    Fortinet/pfSense
    .

  • Deseables:
    ISO/IEC 27001
    (LI/LA),
    Sophos Certified Engineer/Architect
    ,
    Fortinet NSE4+
    ,
    AZ-500
    ,
    SC-200
    .

  • Habilidades: servicio al cliente, comunicación clara, documentación, priorización y trabajo en equipo.

  • Disponibilidad para
    guardias/on-call
    y cambios fuera de horario.

Oferta;

  • Rango salarial:
    $ – $ segun exp)
  • Variable opcional:
    10–20% por
    on-call
    , certificaciones y cumplimiento de KPIs - SLA.

  • Contrato a
    término indefinido
    , prestaciones de ley.

    (Beneficios adicionales a definir por SkillNet SAS).

  • Modalidad de trabajo
    : Híbrido (Bogá) con visitas puntuales a clientes


Required Skill Profession

Other General



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