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Colombia Jobs Expertini

Ingeniero/a de Soporte Job Opening In Bogotá – Now Hiring Cyberis


Job description

Ubicación:
Bogotá D.C. (Presencial)

Contrato:
Indefinido

Área:
Dirección de Ingeniería – CYBERIS

POSTÚLATE Y CRECE CON NOSOTROS

Sobre CYBERIS

Somos un canal de
ciberseguridad en expansión
, comprometido con proteger y transformar digitalmente a nuestros clientes a través de tecnología, talento y estrategia.

Nuestra
Dirección de Ingeniería
lidera proyectos de implementación, operación SOC, soporte técnico y evolución continua.

Propósito del cargo

Brindar
soporte técnico de primer y segundo nivel
a la operación de Cyberis, gestionando la plataforma
ITSM (ManageEngine)
y los entornos de
Microsoft 365
, garantizando un ecosistema tecnológico eficiente y seguro.

Tus responsabilidades

  • Atender incidentes y requerimientos técnicos (equipos, redes, accesos).

  • Administrar Microsoft 365 (Exchange, Teams, OneDrive, licencias).

  • Gestionar la plataforma ITSM.

  • Documentar configuraciones y procedimientos internos.

  • Apoyar onboarding técnico y coordinar inventario de equipos.

  • Escalar incidentes al SOC o Implementación.

  • Monitorear alertas básicas de ciberseguridad.

  • Proponer mejoras y automatizaciones en el modelo de soporte.

Perfil que buscamos

Profesional en Ingeniería de Sistemas, Redes o afines.

4 años de experiencia en soporte técnico o mesa de ayuda.

Conocimientos en:

  • Microsoft 365 (correo, usuarios, permisos, seguridad)
  • Redes TCP/IP, DNS, VPN, WiFi
  • Hardware / software de estaciones de trabajo
  • Windows 10/11
  • Herramientas ITSM (ideal si conoces ManageEngine)
  • Deseable: conocimientos en ciberseguridad, Firewalls o VPN

Certificaciones valoradas: ITIL Foundation, CompTIA A+, Microsoft Fundamentals o ManageEngine SDP.

Lo que ofrecemos

  • Ingreso a una empresa
    en crecimiento dentro del ecosistema de ciberseguridad.

  • Ruta de certificaciones pagadas por Cyberis.

  • Participación directa en la construcción de procesos de soporte.

  • Posibilidades reales de crecimiento profesional.

  • Ambiente colaborativo y enfocado en la evolución técnica.


¿Te interesa?

Envía tu hoja de vida a

Asunto:
Postulación – Ingeniero/a de Soporte

También puedes escribirnos por
LinkedIn
si tienes preguntas.

Te estamos esperando para construir juntos el futuro de la ciberseguridad

EmpleoTI #Ciberseguridad #Bogotá #IngenieríaDeSoporte #SoporteTécnico #CyberJobs #TechTalent #EstamosContratando #LinkedInJobs

Required Skill Profession

Other General


  • Job Details

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Unlock Your Ingeniero a Potential: Insight & Career Growth Guide


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Are You Looking for Ingeniero/a de Soporte Job?

Great news! is currently hiring and seeking a Ingeniero/a de Soporte to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Cyberis adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Ingeniero/a de Soporte Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Ingeniero/a de Soporte?

Key qualifications for Ingeniero/a de Soporte typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Ingeniero/a de Soporte?

To improve your chances of getting hired for Ingeniero/a de Soporte, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Ingeniero/a de Soporte Job Success

Cyberis interview tips for Ingeniero/a de Soporte

Here are some tips to help you prepare for and ace your Ingeniero/a de Soporte job interview:

Before the Interview:

Research: Learn about the Cyberis's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Ingeniero/a de Soporte interview at Cyberis, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Cyberis's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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